topic Re: Bookmark intermittently missing in QlikView

Bookmark intermittently missing

rajeshvaswani77 — Fri, 19 Dec 2014 06:10:04 GMT

Hi Community,

We have users complaining of bookmarks missing and again seem to appear back on re-login.

Have anybody faced this and has a solution for this?

thanks,

Rajesh Vaswani

Re: Bookmark intermittently missing

rajeshvaswani77 — Wed, 24 Dec 2014 10:13:46 GMT

Hi Community,

Has anyone come across this?

thanks,

Rajesh Vaswani

Re: Bookmark intermittently missing

rajeshvaswani77 — Fri, 26 Dec 2014 16:07:17 GMT

Hi Community,

Has anyone come across this, please comment?

thanks,

Rajesh Vaswani

Re: Bookmark intermittently missing

rajeshvaswani77 — Wed, 13 May 2015 12:46:46 GMT

To add to this, these are User Created Bookmarks only.

thanks,

Rajesh Vaswani

Re: Bookmark intermittently missing

Mon, 22 Jun 2015 10:18:34 GMT

Any progress on this? I've been informed by our end-users that we are facing this similar issue in at least one application: Some of the bookmarks are not available at the pane when document is opened. They come back at a later try.

Only thing maybe worth mentioning so far, is that the document where this has been reported has the largest .shared -file. Closing up to 30MB, having 200+ user bookmarks. Starting to think that maybe for some reason that file is not loaded then completely every time..

Re: Bookmark intermittently missing

rajeshvaswani77 — Tue, 23 Jun 2015 07:29:26 GMT

Hi Jani,

For now we are recreating a new shared file manually to address this. We have not been able to find a root cause yet. You could be right on the file size. We too have this where the .shared file is a big one.

thanks,

Rajesh Vaswani

Re: Bookmark intermittently missing

rajeshvaswani77 — Tue, 14 Jul 2015 06:36:36 GMT

Hi Jani,

Were you able to find any solution to this issue?

thanks,

Rajesh Vaswani

Re: Bookmark intermittently missing

Wed, 14 Oct 2015 08:52:19 GMT

Hi Rajesh,

Is your document set to Preload? If so, try to disable the Preload option and let me know if that helps?

Cheers

Elly

Re: Bookmark intermittently missing

Wed, 14 Oct 2015 09:00:59 GMT

After a lot of testing, we found two clear issues that were/are causing some visibility issues with bookmarks:

1) If it's a shared bookmark, the sharing needs to be done with Domain\UserID. It let's you do it with just UserID, and it even works WHEN the bookmark creator has been active on the report recently ( as long as the document remains in server memory after the owner has been online). However, shared bookmark is not visible to users if the owner has not been at the document lately.

2) If running IE Plug-in, and opening several reports in different tabs. You can actually get the bookmarks mixed between the documents, so ie. document1 shared pane is showing shared bookmarks from document3. This is a known bug in Support.

Re: Bookmark intermittently missing

Fri, 16 Oct 2015 10:39:03 GMT

Hi Jani,

We saw the issue you described on point no.2 as well. Do you know if there is a patch for it?
2) If running IE Plug-in, and opening several reports in different tabs. You can actually get the bookmarks mixed between the documents, so ie. document1 shared pane is showing shared bookmarks from document3. This is a known bug in Support

Cheers,

Elly

Re: Bookmark intermittently missing

Fri, 16 Oct 2015 11:12:32 GMT

No patch for it yet. I've promised to help Qlik with this, by trying some changes in windows registry, forcing IE to run in separate processes every time ( apparently there's some parent-child processes by default ). But the first test resulted in IE Plugin not working at all after the change, so no news from that experience so far.

Re: Bookmark intermittently missing

rajeshvaswani77 — Fri, 16 Oct 2015 11:45:40 GMT

Dear Elly,

You no more would need IE Plug-in as there is HTML 5 support QlikView 11 onwards. That being the case I do not think there will be a patch that comes up. What is the version of QlikView you are in? You must not be using IE plug-in and stay on the latest version QV 11.2 SR12

Thanks,

Rajesh Vaswani

Re: Bookmark intermittently missing

Mon, 25 Apr 2016 12:46:36 GMT

Hi Rajesh,

when I checked with end users,they also facing the same issue and when we checked with the users, we got to know that their bookmarks are on server and when they open the dashboard they are able to see their bookmarks and after some time the bookmarks are getting lost i.e. bookmarks are intermittently missing.

Had you found any solution for this issue?

Thanks,

Reuben.