topic Problems Opening an existing QVW file in QlikView

Problems Opening an existing QVW file

Thu, 09 Jul 2009 04:26:46 GMT

I'm using Ver 9.0 Personal Edition. I have created a qvw file using the Personal Edition. However, when opening the qvw file with the Personal Edition, I am prompted that a license key file is missing and the qvw file cannot be opened and I have to use the recovery process to open it (there appears to be some limit on how many times this can be done). (Sorry the prompt is no longer displayed so I don't have the exact message). I'm confused because I created the qvw file within the my Personal Edition and I am opening it within my Personal Edition. I have already performed the recovery a few times within the last few days and only have 2 occurences remaining. Any ideas on why this is occuring? I have spent considerable time creating multiple pages and charts and don't want to have to recreate this.

Thanks for any help you can offer.

Problems Opening an existing QVW file

Thu, 09 Jul 2009 21:55:45 GMT

If you have modified the qvw file on another computer than your own, you will have to make a recovery of the qvw file. Recovery is only allowed 4 times on a single qvw file. Since the personal edition is personal, there is a limitation; you can only use personal edition qvw files on one single computer. The recovery feature is implemented for those who need to upgrade or change computer.

Important: If you are working on many personal edition qvw files and has to make a recovery on one of the files. A recovery on a single qvw file will affect all the other qvw files you have created as well...

A personal edition qvw file can always be opened by a QlikView with a valid license key. If you have recovered a file too many times and can't open it in Personal Edition anymore, you will need a full QlikView license to open it again.

As of the first version of QlikView 9, there are a couple of known bugs regarding personal edition qvw files. The intended design is the one I just described.

Problems Opening an existing QVW file

Thu, 16 Jul 2009 16:05:09 GMT

I have exactly the same problem : need to "recover" my own created file, am down to 2 attempts at the moment, and the original file now seems corrupt so I had to start over again.


kjn wrote:As of the first version of QlikView 9, there are a couple of known bugs regarding personal edition qvw files

Is there already a bug free version ?

Problems Opening an existing QVW file

Thu, 23 Jul 2009 19:46:40 GMT

Has this been identified as a defect and is there any timetable for being fixed?

Summary - I created a file within Personal Edition and when opening, I am randomly prompted to recover the file as it does not have the same key. I created the file in my version of PE and I am opening it in the same version on the same pc. For the last few days, the problem has not appeared, but this morning I had to use my last recovery. Days of work will be lost if I cannot get this resolved.

Problems Opening an existing QVW file

Qlik_Trigg — Mon, 27 Jul 2009 21:19:36 GMT

All

This is obviously not the experience we want you to be having with QlikView Personal Edition. To help further with our diagnosis, can you let us know the following.

1. Are you using QV personal Edition on one machine?

2. If so, is that machine attached to different networks at different times (e.g. home/office LAN/roaming) and/or operating in a completely disconnected mode?

Thanks and your patience is greatly appreciated

Regards

John Trigg

Global Product Manager

Problems Opening an existing QVW file

Tue, 28 Jul 2009 13:15:49 GMT

Hi,


John Trigg wrote:
1. Are you using QV personal Edition on one machine?

Yes


John Trigg wrote:2. If so, is that machine attached to different networks at different times (e.g. home/office LAN/roaming) and/or operating in a completely disconnected mode?

It is my work laptop, which I use at different places, so that might be the problem. However, I only used Qlikview at home always on the same network.

Thanks for looking into this !

Problems Opening an existing QVW file

Tue, 28 Jul 2009 19:41:32 GMT

1) Yes I am using the QV Personal Edition on 1 pc.

2) Yes, the machine if mostly connected to a corporate network (wired and wireless) but also to a home network at times. I have not opened QV Personal Edition while connected to the Home network. At times the machine is also completely disconnected.

Thanks for following up.

Problems Opening an existing QVW file

Qlik_Trigg — Wed, 29 Jul 2009 20:19:03 GMT

Thanks for the responses. This will help in further diagnosis.

Problems Opening an existing QVW file

Qlik_Trigg — Thu, 30 Jul 2009 05:49:19 GMT

I wanted to add a post on a means I have found to replicate the problem. This may or may not correspond to your circumstance. Your feedback is appreciated.

1. With a wireless network connection (LAN connection - disconnected, enabled), create a QVW

2. Disconnect from wireless and try to reopen QVW - successful

3. Disable wireless adapter and try to reopen QVW - fail. Asked to recover QVW (cancel out leaving QVW in its initial state)

4. Reenable wireless adapter, do not connect and try to reopen QVW - success

I then tried a similar process with my LAN connection. State = LAN connected, Wireless disconnected (but enabled)

1. Open QVW#1 - success

2. Create a new QVW (#2). Disconnect LAN connection & attempt to open QVW #2 - success

3. Disable LAN connection (wireless disconnected, enabled) & attempt to open QVW#2 - success

4. Disable wireless connection & attempt to open #2 - fail

So it would seem on my machine that a complete lack of presence of a network connection has an impact on the computer identity or at least the presence of the connection under which I installed QlikView. I installed under a wireless connection which may explain first set of results, when I had a LAN connection enabled (not connected) and got the fail on disabling my wireless & subsequently when I toggled the LAN connection and had the wireless connection enabled throughout.

This provide any insight into what you have experienced?

Problems Opening an existing QVW file

gchampion — Fri, 31 Jul 2009 05:39:44 GMT

I've got a similar problem. I installed QlikView (QlikView 9.0 Personal Edition) for the first time on my laptop 4 weeks ago.

I created 2 documents, I use them during 2 weeks (read, update), and since last monday I can't open my documents anymore.

I used QlikView with WAN and LAN at work and at home. I tried to open them again at home, at work, with WAN and with LAN but no good result.

Could you explain us how to manage this problem ?

Thx

Problems Opening an existing QVW file

Qlik_Trigg — Thu, 06 Aug 2009 22:56:43 GMT

I have more information about what we see causing excessive recovery requests for files. In this instance you are prompted for RECOVERY of a document. You accept the RECOVERY but then do not save the file. Opening the file again prompts you for a RECOVERY again. And you notice that your available recovery count has decreased. Whether you saved the file or not in the first attempt, you used a RECOVERY option.

So if you do recover a file please immediately SAVE the file as soon as the recovery finishes. This guarantees that the recovery is complete and you will not find yourself using recovery attempts unnecessarily

Thanks

Problems Opening an existing QVW file

Qlik_Trigg — Thu, 06 Aug 2009 22:58:34 GMT

What error message do you see when you try to open your document?

Have you tried to open a document from a different user?

Problems Opening an existing QVW file

gchampion — Thu, 06 Aug 2009 23:12:01 GMT

I have got 2 "Message box" :

First :

and after cliking "OK"

Problems Opening an existing QVW file

Thu, 06 Aug 2009 23:13:52 GMT


John Trigg wrote:
What error message do you see when you try to open your document?

I can't exactly tell you since the file is "corrupt" now, but it said something like "key missing or moved" in the first sentence.


John Trigg wrote:
Have you tried to open a document from a different user?

No, except if you count the examples that come with the download (and they still work fine).

Problems Opening an existing QVW file

gchampion — Thu, 06 Aug 2009 23:37:09 GMT

First message box in English is : "This file contains inconsistancies and cannot be opened by Personal Edition"

Problems Opening an existing QVW file

Qlik_Trigg — Thu, 06 Aug 2009 23:53:09 GMT

Thanks for the quick responses. These seem like different but related issues although liewil your file becoming corrupted is something we will investigate.

Sorry for the shortage of answers at this time. but your assistance is very helpful

Problems Opening an existing QVW file

Fri, 07 Aug 2009 00:04:06 GMT


John Trigg wrote: although liewil your file becoming corrupted is something we will investigate

I also get "This file contains inconsistancies and cannot be opened by Personal Edition" now (sorry, I shortened that to "corrupted"). I saw this as a secondary problem, the main problem being the "key missing or moved" one, triggering the recovery several times. Anyway, the "key missing or moved" one came first, several times, before the "inconsistencies" one.

Thanks for your help !

Problems Opening an existing QVW file

Qlik_Trigg — Fri, 07 Aug 2009 00:19:35 GMT

ok that is interesting liewil. thanks for the additional note

Problems Opening an existing QVW file

gchampion — Wed, 16 Sep 2009 05:41:09 GMT

It is good to have a trial version, it is good also to have a community with a support service on QlikTech product but it would be better to have a trial product which works correctly and on which we can practice, it would be better to have some workaround and some corrections on this type of problem. This problem is know for 2 months and we still have no information.

Problems Opening an existing QVW file

Qlik_Trigg — Wed, 16 Sep 2009 10:39:02 GMT

Gchampion

You are right to pull us up on not providing more information on what is occuring with this issue. The information gathered from this thread has identified two possibilities only in terms of how and when this occurs

1. Issues with network adapters that cause the QV instance to believe that it has been moved. This can be replicated (see my post earlier on steps that highlight this) and the avoidance is if/when this occurs first do not save the current QlikView (exit without recovery) & check the status of your network adapters.

2. Recovering a file from a user other than yourself after you have yourself created documents on your personal instance. We ask people to remember that Personal Edition is only for use with your own documents.

What are we doing to relieve these problems? QlikView 9.0 SR1 is being released at the end of this month (September). We have

1. Cleaned up the error text to give more insight into what exactly is occuring behind each error message (not all of our existing messages convey the full issue/path forward)

2. Updated the instance checking that will relieve the issue with network adapters being switched on/off

3. Ensuring that more samples available in QlikCommunity are signed and available to all users without forcing a recovery attempt on your instance. This may have been a cause of some recovery instances in your particular use of QlikView.

Look for announcements of the availability of 9.0SR1 on QlikCommunity in the coming weeks