topic Re: Service Request Call Center KPIs in QlikView https://community.qlik.com/t5/QlikView/Service-Request-Call-Center-KPIs/m-p/832880#M293035 <HTML><HEAD></HEAD><BODY><P>Sample Demo for Call Analysis.</P><P>HTH</P><P></P><P>Vikas</P></BODY></HTML> Wed, 02 Mar 2016 06:32:23 GMT vikasmahajan 2016-03-02T06:32:23Z Service Request Call Center KPIs https://community.qlik.com/t5/QlikView/Service-Request-Call-Center-KPIs/m-p/832873#M293028 <HTML><HEAD></HEAD><BODY><P>Hi,</P><P></P><P>I am currently working on Service request KPIs. I would like to know if any examples related to Service request Call Center KPIs available? I am viewing helpdesk Management qvw file.</P></BODY></HTML> Wed, 08 Jul 2015 12:25:18 GMT https://community.qlik.com/t5/QlikView/Service-Request-Call-Center-KPIs/m-p/832873#M293028 2015-07-08T12:25:18Z Re: Service Request Call Center KPIs https://community.qlik.com/t5/QlikView/Service-Request-Call-Center-KPIs/m-p/832874#M293029 <HTML><HEAD></HEAD><BODY><P>Hi,</P><P></P><P>Have you checked this one?</P><P><A href="http://eu-b.demo.qlik.com/detail.aspx?appName=Call%20Center.qvw" title="http://eu-b.demo.qlik.com/detail.aspx?appName=Call%20Center.qvw">Qlik Demos: See QlikView in Action | Demo.Qlik.Com</A></P><P></P><P>Hope this helps you.</P><P></P><P>Regards,</P><P>Andrei</P></BODY></HTML> Wed, 08 Jul 2015 12:49:17 GMT https://community.qlik.com/t5/QlikView/Service-Request-Call-Center-KPIs/m-p/832874#M293029 crusader_ 2015-07-08T12:49:17Z Re: Service Request Call Center KPIs https://community.qlik.com/t5/QlikView/Service-Request-Call-Center-KPIs/m-p/832875#M293030 <HTML><HEAD></HEAD><BODY><P>Please go to <A href="http://us-b.demo.qlik.com/" title="http://us-b.demo.qlik.com/">Qlik Demos: See QlikView in Action | Demo.Qlik.Com</A>&nbsp; and qlik in "Communications" on left side</P></BODY></HTML> Wed, 08 Jul 2015 12:55:34 GMT https://community.qlik.com/t5/QlikView/Service-Request-Call-Center-KPIs/m-p/832875#M293030 Clever_Anjos 2015-07-08T12:55:34Z Re: Service Request Call Center KPIs https://community.qlik.com/t5/QlikView/Service-Request-Call-Center-KPIs/m-p/832876#M293031 <HTML><HEAD></HEAD><BODY><P>One more example: <A href="http://us-b.demo.qlik.com/QvAJAXZfc/opendoc.htm?document=qvdocs%2FCall%20Center.qvw&amp;host=demo11" title="http://us-b.demo.qlik.com/QvAJAXZfc/opendoc.htm?document=qvdocs%2FCall%20Center.qvw&amp;host=demo11">QlikView</A></P></BODY></HTML> Wed, 08 Jul 2015 12:57:15 GMT https://community.qlik.com/t5/QlikView/Service-Request-Call-Center-KPIs/m-p/832876#M293031 Clever_Anjos 2015-07-08T12:57:15Z Re: Service Request Call Center KPIs https://community.qlik.com/t5/QlikView/Service-Request-Call-Center-KPIs/m-p/832877#M293032 <HTML><HEAD></HEAD><BODY><P>Hi, </P><P></P><P>How can get the call center demo from community site and modify it on Qlikview?</P><P>A little of modification for KPIs for call center seem to be necessary. </P><P></P><P>Thanks. </P></BODY></HTML> Tue, 01 Mar 2016 11:04:24 GMT https://community.qlik.com/t5/QlikView/Service-Request-Call-Center-KPIs/m-p/832877#M293032 2016-03-01T11:04:24Z Re: Service Request Call Center KPIs https://community.qlik.com/t5/QlikView/Service-Request-Call-Center-KPIs/m-p/832878#M293033 <HTML><HEAD></HEAD><BODY><P>Use the "download link"</P><P><IMG alt="Capturar.PNG" class="jive-image image-1" src="https://community.qlik.com/legacyfs/online/116438_Capturar.PNG" style="height: 104px; width: 620px;" /></P></BODY></HTML> Tue, 01 Mar 2016 13:27:43 GMT https://community.qlik.com/t5/QlikView/Service-Request-Call-Center-KPIs/m-p/832878#M293033 Clever_Anjos 2016-03-01T13:27:43Z Re: Service Request Call Center KPIs https://community.qlik.com/t5/QlikView/Service-Request-Call-Center-KPIs/m-p/832879#M293034 <HTML><HEAD></HEAD><BODY><P>Thank you! </P><P></P><P>I could download some demos successfully in favor of your comment. </P><P>By the way, Downloading of 'Call Center' demo (.qvw) failed because of license issue </P><P> ("the license that is embedded in this document is not valid."), but some other demos have no problem like this.</P><P></P><P>I have much interest on multi-channel contact center KPIs (like AHT, SLA, Agent Productivity...) and </P><P>hopefully, I will develop the call center centric KPIs with QlikView.</P><P>Do you have any idea about this?</P></BODY></HTML> Wed, 02 Mar 2016 00:07:00 GMT https://community.qlik.com/t5/QlikView/Service-Request-Call-Center-KPIs/m-p/832879#M293034 2016-03-02T00:07:00Z Re: Service Request Call Center KPIs https://community.qlik.com/t5/QlikView/Service-Request-Call-Center-KPIs/m-p/832880#M293035 <HTML><HEAD></HEAD><BODY><P>Sample Demo for Call Analysis.</P><P>HTH</P><P></P><P>Vikas</P></BODY></HTML> Wed, 02 Mar 2016 06:32:23 GMT https://community.qlik.com/t5/QlikView/Service-Request-Call-Center-KPIs/m-p/832880#M293035 vikasmahajan 2016-03-02T06:32:23Z Re: Service Request Call Center KPIs https://community.qlik.com/t5/QlikView/Service-Request-Call-Center-KPIs/m-p/832881#M293036 <HTML><HEAD></HEAD><BODY><P>Paul, I work in a CallCenter, we could share a lot of information.</P><P>Do you use skype? Please add me using cleveranjos</P></BODY></HTML> Wed, 02 Mar 2016 11:26:54 GMT https://community.qlik.com/t5/QlikView/Service-Request-Call-Center-KPIs/m-p/832881#M293036 Clever_Anjos 2016-03-02T11:26:54Z Re: Service Request Call Center KPIs https://community.qlik.com/t5/QlikView/Service-Request-Call-Center-KPIs/m-p/832882#M293037 <HTML><HEAD></HEAD><BODY><P>Hi Clever, </P><P></P><P>It's a good idea!&nbsp; I am happy to know you work in a call center. </P><P>Actually, I am a novice in Qlikview, but hopefully, I want to use Qlikview my consulting jobs mainly in </P><P>performance management. </P><P>Let's share our idea together. </P><P>I added you in Skype. </P><P></P><P>Thanks</P></BODY></HTML> Wed, 02 Mar 2016 13:15:31 GMT https://community.qlik.com/t5/QlikView/Service-Request-Call-Center-KPIs/m-p/832882#M293037 2016-03-02T13:15:31Z