topic Re: "Fast change" and other buttons not visualized through web in QlikView

"Fast change" and other buttons not visualized through web

Mon, 25 May 2015 10:56:29 GMT

Hi,

I'm using QV server 11.20 SR11. When accessed through web, only the button about export in excel is visualized. The other ones (fast change, print, copy data, etc.) are activated and could be pressed but their icons are not seen. When I hover the mouse over them, the pop-up labels show which is, but still that's not the point. Is it a bug?

Kristina

Re: "Fast change" and other buttons not visualized through web

Anonymous — Tue, 26 May 2015 06:39:30 GMT

Kristina,

Have you check the boxes to allow these options in chart properties as well as document properties. ?

see attached screen shot

I am able to see all the option in access point.

Thanks

BKC

Re: "Fast change" and other buttons not visualized through web

PrashantSangle — Tue, 26 May 2015 06:48:13 GMT

Hi,

Can you share reduced app???

Provide screen shot of it??

Regards

Re: "Fast change" and other buttons not visualized through web

Tue, 26 May 2015 08:44:15 GMT

Hi,

I've checked the boxes to allow the options in chart options. It's ok when I open it through the console, but here is what I see through web:

The button is there and when I hover the mouse over it, the pop-up shows. It could be pressed and it works, but the icon is not visualized.

Regards

Re: "Fast change" and other buttons not visualized through web

PrashantSangle — Tue, 26 May 2015 09:14:21 GMT

Hi,

Did you get the same result in different browser???

Try Delete that object and recreate it

If possible post you apps.

But this is strange,Normally this should visible.

Regards,

Re: "Fast change" and other buttons not visualized through web

Tue, 26 May 2015 09:20:04 GMT

Hi,

Yes, the result is the same in Chrome and Explorer and it affects all charts/tables not only one.
Is there any other property that I should check except the chart ones?

p.s Unfortunately I cannot post the app here.

Regards

Re: "Fast change" and other buttons not visualized through web

awhitfield — Tue, 26 May 2015 09:53:05 GMT

Hi Kristina,

what does the caption bar look like in Desktop? Can you post a screen shot? It looks like you have got white text on a white background, try the IE plugin instead OR change the colours

Andy

Re: "Fast change" and other buttons not visualized through web

PrashantSangle — Tue, 26 May 2015 09:58:05 GMT

hi,

If it is showing on Desktop, then it must show on Access Point also.

without test file it is difficult to say

Regards

Re: "Fast change" and other buttons not visualized through web

fvelascog72 — Tue, 26 May 2015 10:15:52 GMT

Hi,

I´ve got the same issue.

In Desktop can see all the options:

In WebView just excel and blank spaces for Clear all selections and Menu (Mouse over works). The rest are missing.

Re: "Fast change" and other buttons not visualized through web

Tue, 26 May 2015 10:27:47 GMT

Hi,

The situation looks exactly the same as Federico has shown.

Regards

Re: "Fast change" and other buttons not visualized through web

PrashantSangle — Tue, 26 May 2015 10:42:20 GMT

Hi,

From provided screen shot Copy image to Clipboard and Copy Data wont work on Access Point .

But other has to work.

Regards

Re: "Fast change" and other buttons not visualized through web

fvelascog72 — Tue, 26 May 2015 10:45:54 GMT

Other options works but are not shown (except Print).

Could it be caused by a QVplugin problem?

Re: "Fast change" and other buttons not visualized through web

jonathandienst — Tue, 26 May 2015 10:46:55 GMT

When you are using Ajax, the icons are image files (eg .jpg, .png) somewhere on the server. Perhaps those files are missing from the server so they cannot be displayed?

Re: "Fast change" and other buttons not visualized through web

fvelascog72 — Tue, 26 May 2015 11:58:26 GMT

I have tried in Access Point with IEPlugin and the Print icon appears...

The problem cames with AJAX. Is it true that AJAX searchs these icons in Qlik repository?. Maybe this icons are missing?

Re: "Fast change" and other buttons not visualized through web

fvelascog72 — Wed, 27 May 2015 08:11:54 GMT

Hi Kristina,

I have found the solution for MY issue and a hope is also your solution.

In Object Properties, Caption Tab:

I was using a grey color text. I think icons use this colour with a lighter correction to be shown.

When I have change this Text Color to black, icons appears again.

Regards.

Re: "Fast change" and other buttons not visualized through web

Siva_Sankar — Wed, 27 May 2015 08:26:33 GMT

Hi Krisitina,

Some special icons of objects are not visible in Ajax and webview mode prior version 11 SR 1 and it is reported as bug. Corrected in version 11 SR1. which version you are using? Find the attached release notes page no 9.

Re: "Fast change" and other buttons not visualized through web

Wed, 27 May 2015 20:01:31 GMT

Hi Siva,

As I mentioned in the beginning, I'm using version 11.20 SR11. I will try the solution of Federico and let you know if it works in my case.

Regards

Re: "Fast change" and other buttons not visualized through web

Thu, 28 May 2015 07:46:42 GMT

Hi all,

It seems that if the text color of the caption is not black, the icons do not appear in web.
Changing it works for now.

Regards,
Kristina

Re: "Fast change" and other buttons not visualized through web

fvelascog72 — Thu, 28 May 2015 07:56:01 GMT

Hi Kristina,

Other dark colors works. The problem appears with light colors. I was using grey (128,128,128).

Now I use grey (120,120,120) and icons appear OK.

Regards

Re: "Fast change" and other buttons not visualized through web

Mon, 09 Nov 2015 15:33:54 GMT

Hi,

having the same issue. Did some investigation...

1. I have one app (can't share it). There are multiple charts with almost identical configuration, some of them have the icon visible, some of them not. All of them use the same

2. When digging deep into the HTML code, it seems that the difference is caused by Access Point using different CSS classes. Charts where icons are visible use "Dark" theme (<div title="Fast Change" class="QvCaptionIcon caption-icon-16x16 caption-FC-dark-icon"></div>), charts with missing icons use "Light" theme (<div title="Fast Change" class="QvCaptionIcon caption-icon-16x16 caption-FC-light-icon"></div>).

3. Both CSS classes refer to the same image (QvAjaxZfc/htc/Images/property_sprite.png), but they use different part of that image. Dark theme is referring to Y=700, Light to Y=800.

4. It's clear that "Light" picture set is missing some icons, like Fast Change, Copy, ... (I guess this is a bug in Access Point; anyone from qliktech‌ qliktech_support to have a look at this?).

5. When using Web View in QlikView Desktop, all headers look the same. On server (tested on 11.20 SR12)

In my case, I managed to change the theme by adjusting both Active and Inactive Background Color settings (from Federico's picture). Font color was used the same in all cases. Need to remember this, as color is considered even when it is completely transparent (Alpha=0).

I was not able to find out general conditions for "light" vs "dark" theme, but at least for grayscale (i.e. red, green and blue are the same), following holds:

if Background Color is lighter (i.e colour code is higher) than Font Color, then Dark theme is used (and Icons are OK).
if Background Color is darker or the same as Font Color, then Light theme is used (and icons are missing).

This means that both Background Color and Font Color are considered and theme is chosen (=Icons are shown) based on their relation (even if I was not able to find out the exact rule).

Hope this helps someone...