topic Re: Desktop License no longer valid in QlikView

Desktop License no longer valid

rustyfishbones — Thu, 18 Jun 2015 10:45:03 GMT

Hi All,

I have a single user Desktop license that I use on my laptop for testing etc.

Last week I started receiving messages regarding Personal Edition and explained that I only had 4 attempts, 3 attempts etc.

Now I can't open any Qlikview Document I created using my Licensed copy.

1. My License is Valid and I know because I checked the license on another machine and it Validated Successfully.

2. I have uninstalled Qlikview and Re-Installed on my machine and the license still does not validate.

3. Qlik have confirmed that the license is valid.

Has anyone seen this before, where a valid license for some reason can't validate on a machine any longer, I am using Windows 8.

Also, I have had this license for almost 2 years without any issues on the same laptop.

Regards

Alan

Re: Desktop License no longer valid

rustyfishbones — Fri, 19 Jun 2015 10:12:52 GMT

Anyone any thoughts on this issue?

Re: Desktop License no longer valid

Anonymous — Fri, 19 Jun 2015 10:21:08 GMT

A guess, but how about asking Qlik to delete the old problem licence and issue you a brand new fresh one.

Re: Desktop License no longer valid

rustyfishbones — Fri, 19 Jun 2015 10:34:44 GMT

Hi,

I have been given a fresh License to try and that also fails, and both my license and the new one are valid as I tested these on my Colleagues PC.

Regards

Alan

Re: Desktop License no longer valid

Anonymous — Fri, 19 Jun 2015 10:53:40 GMT

Do you have any kind of Firewall running on your laptop that could be stopping the validation over the internet ?

Re: Desktop License no longer valid

rustyfishbones — Fri, 19 Jun 2015 11:52:10 GMT

Hi Bill,

Not that I am aware of but I will check that

Regards

Alan

Re: Desktop License no longer valid

Peter_Cammaert — Fri, 19 Jun 2015 12:06:49 GMT

When attempting to get your license validated, do you receive any messages? Or does it fail silently?

Assuming that this all pertains to the installation of a Local License, did you try to activate your license using a LEF file (no internet connection needed)?

Peter

Re: Desktop License no longer valid

Digvijay_Singh — Fri, 19 Jun 2015 12:20:15 GMT

Not sure but it seems registry info is corrupted, could be a bug in Qlik installation process, see if Qlik related registry info is not getting removed properly by un-install, by any chance evaluation copy is installed over unknowingly? Just throwing questions in case you could get some hint of the problem.

Re: Desktop License no longer valid

rustyfishbones — Mon, 29 Jun 2015 09:32:25 GMT

Hi All,

I have tried everything here and still the license will not validate on this laptop.

I have uninstalled and removed all folders, but yet, each time I download Qlikview again it still recognised the previous windows user name as the last install, should I be removing a hidden file when uninstalling, where is it holding the information for the Username and Organisation

Regards

Alan

Re: Desktop License no longer valid

Gysbert_Wassenaar — Mon, 29 Jun 2015 16:06:18 GMT

If you had Qv 9.x or earlier installed once upon a time then there could still be registry entries. Did you also remove the QlikTech directories in the AppData folder in your user profile directory?

Re: Desktop License no longer valid

rustyfishbones — Mon, 29 Jun 2015 16:28:01 GMT

I forgot to remove the Qliktech Folder in AppData

I will do that now and retry

Re: Desktop License no longer valid

rustyfishbones — Mon, 29 Jun 2015 16:45:00 GMT

Hi Gysbert,

I have tried that and still the license does not verify.

When I re-install Qlikview I put my name in as the Windows User and PSL as the Organisation

Windows User = Alan

Organisation = PSL

But then when I open a Qlikview Document and go to user preferences and License, when I click on change to change add my license number it still sayd

Windows User = Alan

Organisation = Hewlett-Packard

Which is the old details from before the Uninstall, so it must be getting this from somewhere on my machine, but I am baffled as I have removed everything

Re: Desktop License no longer valid

Anonymous — Mon, 29 Jun 2015 16:50:27 GMT

You could search the registry for the string "Hewlett-Packard" and eyeball the hits to see if any of them look like the joker.

[Or as a last resort reformat the disc and re-install from the OS upwards.]

Re: Desktop License no longer valid

rustyfishbones — Tue, 30 Jun 2015 09:16:27 GMT

Thanks Bill, I am searching now

Re: Desktop License no longer valid

swuehl — Tue, 30 Jun 2015 09:23:18 GMT

Have you checked the information shown in 'license information' on the start page before opening any other app?

What if you 'clear license information' in user prefs and then reapply the license (after restarting the app)?

Other than that, I think QT should provide some support to help you out. Have they already gave up on this?

Re: Desktop License no longer valid

rustyfishbones — Tue, 30 Jun 2015 09:30:57 GMT

Hi Swuehl,

Yes I have tried this a number of times, I currently have a ticket logged with Support, just waiting now.

Regards

Alan

Re: Desktop License no longer valid

swuehl — Tue, 30 Jun 2015 09:48:29 GMT

I would assume they should have the knowledge and means to help you.

If they don't, and you don't like to reinstall OS (and searching the registry has not found relevant entries), a last resort might be to use a process explorer, like the Sysinternals one, to track the application calling external resources.

But this might be more difficult than reinstalling the OS and re-apply your last backup (take care not to reapply the critical license information ).