topic Re: User not able to see objects on Access Point in QlikView

User not able to see objects on Access Point

Tue, 02 Jun 2015 09:22:56 GMT

Hi,

I have a strange situation, one user who was properly using dashboard till morning is now not able to see any object under some tabs on access point. Tried logout and logged in from different machine.

Same tab is visible from other logins.

I am using windows authentication, no section access.

Please suggest if anyone have had same issue in past.

Regards,

Navdeep

Re: User not able to see objects on Access Point

crusader_ — Tue, 02 Jun 2015 10:21:23 GMT

Hi,

Check if your user can modify this document. Possibly he/she moved/dropped objects somehow.

Check Server objects as well. Try to cancel document changes by clicking "circle back arrow" if it active.

Hope this helps.

Regards,

Andrei

Re: User not able to see objects on Access Point

Tue, 02 Jun 2015 11:33:20 GMT

Hi,

That document is not open and it's possible that user would have moved some objects. How can I undo this?

Re: User not able to see objects on Access Point

Tue, 02 Jun 2015 11:36:09 GMT

Try clearing the cache in server...

Re: User not able to see objects on Access Point

Peter_Cammaert — Tue, 02 Jun 2015 12:48:09 GMT

Or restart the QVS service. Just that one.

Peter

Re: User not able to see objects on Access Point

Tue, 02 Jun 2015 18:01:36 GMT

Clearing server cache worked, but I am monitoring the server performance and I can see for that particular user it's consuming more RAM. I don't know why!!

Re: User not able to see objects on Access Point

ramoncova06 — Tue, 02 Jun 2015 18:10:50 GMT

has he clear the last state of the document ?

Re: User not able to see objects on Access Point

Tue, 02 Jun 2015 18:32:22 GMT

Yes user did. Our RAM is very less and continuously that particular user is getting connection lost to server error.

Re: User not able to see objects on Access Point

ramoncova06 — Tue, 02 Jun 2015 21:21:40 GMT

is the user creating server objects ?

is he trying to extract more data that the other user?

are all the objects optimized ?

have you checked under audit what is he getting ?

Re: User not able to see objects on Access Point

Wed, 03 Jun 2015 04:55:35 GMT

No user has no rights to create server objects.

Yes, user is extracting more data.

Objects are optimized.

How can I check the audit???

Regards,

Navdeep

Re: User not able to see objects on Access Point

ramoncova06 — Wed, 03 Jun 2015 14:35:48 GMT

to check the audit you need go to QMC > System > Setup > QlikviewServers > Logging and enable the audit option

then you can check under the logs what is the looking or even extracting, if the data set this users is visualizing is bigger than what the other users view, it could due to a timeout

try using his same selections and then check the time his selections take to get calculated (remember about the cache though) and see if you need to increase your timeout configuration