topic Re: Unable to Set Licence & 2 Services are down in QlikView

Unable to Set Licence & 2 Services are down

Fri, 24 Apr 2015 10:50:01 GMT

Apologies for 2 questions, this is my first ever post and this is my first time installing Qlikview.

I have just installed qlikview 11 on Server 2012.

I have tried to add the licence but have a error each time I do -

Server failed to set license: QVS@mc2prfqlk001: Failed to connect to server

I have read that the server name could be too long if it is above 12 characters but ours is exactly 12 characters long

Is this a problem?

The following services are down but I don't know if this because of the licences/

Failed to contact the service. - DSC - Disconnected

Failed to contact the service. - QVWS - Disconnected

QlikView Management Services

Failed to retrieve document list from the specified QVS

QlikView Server

SE_LOG: CQvXmlInterfaceRequestHandler - Catch: errId(-3). Ino(-1). Fno(90)

Any assist will be appreciated.

Thanks

Karen

Re: Unable to Set Licence & 2 Services are down

Fri, 24 Apr 2015 11:29:17 GMT

I have looked through the thread and found the following

Server failed to set license: QVS@t2: Failed to connect to server Server failed to set license: QVS@t2: Failed to conne…

The user had the *exactly* the same problem (same services down) and it does seem to have something to do with the licences.

If anyone has any ideas, it would be appreciated.

Thanks

Karen

Re: Unable to Set Licence & 2 Services are down

Fri, 24 Apr 2015 12:03:33 GMT

Hi Everyone

I have now worked this out and had

Success

Answer: Uninstalled and resintalled Qlikview and reconfigured it use a Service Account (with admin rights. - the last post in the thread I posted last time had a clue. When I reinstalled and used the service account.

- I went to the Services on the server and started them all (as they were not up)

- checked the property of each service and the logon property was the service account

- opened the management console and noted no error messages - except system was unlicensed.

- Added in licence information and applied license.

-Success

Hope that helps someone.

Re: Unable to Set Licence & 2 Services are down

Mon, 11 Apr 2016 16:21:55 GMT

Same errors are happening to me on a regular basis, has the error continued after you re-installed Qlik as a Service Account?