topic Re: Some users can't move objects on access point, but resize works in QlikView

Some users can't move objects on access point, but resize works

bastorizzel — Mon, 03 Aug 2015 06:56:14 GMT

Hi,

I have following scenario:

Some users (two so far) can't move objects in all their apps on the access point, although all the corresponding settings in the object, sheet, document and server properties are checked. Furthermore they can resize the objects. So it cannot be a settings issue because move and resize share the same checkbox.

Do you know this issue and have found a solution?

Thank you very much in advance!

Sebastian

Short update:

The objects can be moved by arrow keys but not by mouse.

The issue only appears with windows 8.1.

Re: Some users can't move objects on access point, but resize works

beck_bakytbek — Tue, 04 Aug 2015 12:11:06 GMT

Hi Sebastian,

you can try to enable the Setting (Layout>Options)with your application and run you application in Access Point.

i hope that helps

Beck

Re: Some users can't move objects on access point, but resize works

bastorizzel — Tue, 04 Aug 2015 12:32:00 GMT

Hi Beck,

thank you very much for your reply, but the checkbox is set correctly as well as the checkboxes of the objects, sheets and server.

Have a nice day

Sebastian

Re: Some users can't move objects on access point, but resize works

beck_bakytbek — Tue, 04 Aug 2015 12:38:01 GMT

Hi Sebastian.

did you make any selection in document properties : in Folder Server and Security

kindly

Beck

Re: Some users can't move objects on access point, but resize works

bastorizzel — Tue, 04 Aug 2015 13:14:32 GMT

No special selections were chosen there.

The issue affects only two users with no different permissions then the other users who don't have problems moving objects. Furthermore the case occured from one day to the next. I assume there is a problem with the windows version and the IE plugin...

Re: Some users can't move objects on access point, but resize works

beck_bakytbek — Tue, 04 Aug 2015 13:30:38 GMT

ok, if you have any results regarding this matter, please let me know

kindly

Beck

Re: Some users can't move objects on access point, but resize works

bastorizzel — Thu, 06 Aug 2015 05:31:03 GMT

We asked Qlik Support and they confirmed, that their is a glitch with the recent windows 8 update. No fix so far. As a makeshift the objects can be moved by arrow keys.

Re: Some users can't move objects on access point, but resize works

rafalcqlik — Fri, 18 Sep 2015 20:18:08 GMT

Hello, any news on this issue? I also noticed that users can't move objects with mouse but can move them with arrows. Problem is that in that way, even if I disable moving object in it's properties, user can move it with arrows! I can only disable moving objects in whole sheet or in whole document. I can't disable only one object on sheet...

And i'm using windows 10 so problem exists on win 8.1 and 10...

Re: Some users can't move objects on access point, but resize works

Fri, 09 Oct 2015 15:38:43 GMT

If you press CTL and move the object with the mouse it makes a copy of the object and moves it. If you press ALT and use the mouse it moves the object

Re: Some users can't move objects on access point, but resize works

rafalcqlik — Fri, 09 Oct 2015 17:17:09 GMT

Problem is that it does not work with IE plugin. Not on windows 10 or windows 8.1. It works fine on windows 7.

Re: Some users can't move objects on access point, but resize works

bastorizzel — Mon, 12 Oct 2015 12:12:57 GMT

We received feedback from QV. They've confirmed this issue as a bug and took it into the agenda for SR13.

Re: Some users can't move objects on access point, but resize works

Wed, 04 Nov 2015 08:57:24 GMT

Hi,

we have the same Problem and what I figured out was, that it depends on the SR of the client.

Users using SR10 (not depending on Windows Version) can still move, copy, resize the objects.

Users using SR12 (11 not tested) are not able to do that.

It would be interresting if you see the same behaviour.

Re: Some users can't move objects on access point, but resize works

Tue, 01 Mar 2016 22:10:18 GMT

Any news on this? We've had this issue for some time.

I couldn't find the fix listed in the SR13. Does anyone have the error log number?

Does anyone know which MS update it is, like KB number?

Thanks!

Re: Some users can't move objects on access point, but resize works

spyrosd80 — Mon, 16 May 2016 08:38:27 GMT

Hello,

Did anyone find a solution to this?

We experience the same issue on Windows 10, SR12.

After contacting Qlik Support we were told that there are some windows updates that are causing this issue KB3072633/KB3065822.

However after uninstalling them from the Server and the Client PCs nothing changed.

Re: Some users can't move objects on access point, but resize works

herbert88 — Thu, 21 Jul 2016 17:45:18 GMT

This is a confirmed bug

Re: Some users can't move objects on access point, but resize works

Mon, 19 Dec 2016 08:26:05 GMT

Hei,

Any news with this probleem?

We experience the same issue on Windows 10, QV 12.10 SR 1.