topic Re: Qlikview guide don't working in QlikView

Qlikview guide don't working

marco_puccetti — Thu, 17 Sep 2015 09:54:09 GMT

Hello, i need to open the Qlikview guide but it doesn't work properly.

Can you tell me if there's any action have i to take in order to let it works?

I've reinstalled the Qlikview application but without effect.

Below the screenshot.

Re: Qlikview guide don't working

marcus_sommer — Thu, 17 Sep 2015 10:57:30 GMT

Try to open the help directly in: C:\Program Files\QlikView\Italian.chm or respectively go to the folder where the qv.exe is. Sometimes chm-files will be blocked from security-settings then they are html-files - see for this by the settings from IE.

- Marcus

Re: Qlikview guide don't working

marco_puccetti — Thu, 17 Sep 2015 12:19:37 GMT

I have tried to do this but the guide seems to not working yet.

What have i to do?

Marco

Re: Qlikview guide don't working

marcus_sommer — Thu, 17 Sep 2015 12:28:19 GMT

I could imagine that something like the protected mode from the IE (isn't really an IE setting it's a global windows setting) caused this - beside looking in those settings I would try to open it with the IE itself, maybe then there is an error-message which leds further.

- Marcus

Re: Qlikview guide don't working

marcus_sommer — Thu, 17 Sep 2015 12:32:32 GMT

Here an another interesting point (from smhatfield😞 Re: Can not Open Help file.

- Marcus

Re: Qlikview guide don't working

marco_puccetti — Thu, 17 Sep 2015 12:44:11 GMT

It is not the same problem, i can open the chm file but the right part of the window is not displayed.

Any other options?

Thanks

Marco

Re: Qlikview guide don't working

marcus_sommer — Thu, 17 Sep 2015 13:02:07 GMT

I think that some settings block the right part which is a html-site. Above the right part go the fifth button and there open the internet options - and there you will to search which option caused this behaviour. At first things like protected mode or disabled javascript or ActiveX functionalities - try to reduce the security level and/or put this to the trusted site. Another point here could be the connections - many admins like it to route all traffic over proxy-server which often caused "unexpected" results.

- Marcus

Re: Qlikview guide don't working

qlikviewwizard — Thu, 17 Sep 2015 13:40:08 GMT

Hi Try this.

Hope this will help you.

Re: Qlikview guide don't working

marco_puccetti — Thu, 17 Sep 2015 13:40:32 GMT

I have tried also changing the settings but it's still not working.

Marco

Re: Qlikview guide don't working

marco_puccetti — Thu, 17 Sep 2015 13:44:02 GMT

I have just tried it but it is not working.

All chm files are not working on the machine.

Any ideas?

Marco

Re: Qlikview guide don't working

marcus_sommer — Thu, 17 Sep 2015 13:50:28 GMT

Maybe this Probleme mit der Anzeige von CHM-Dateien | Borns IT- und Windows-Blog is helpful - unfortunately in german

- Marcus

Re: Qlikview guide don't working

marco_puccetti — Thu, 17 Sep 2015 14:06:54 GMT

When i right click on the chm file, the dialog doesn't show the button you have pointed out in red.

Any ideas?

Marco

Re: Qlikview guide don't working

marcus_sommer — Thu, 17 Sep 2015 14:29:04 GMT

I didn't see this button, too which indicates that it's rather not the topic if the file is from the internet or local - but further I think it's somehow security related - could you other chm-files like those: C:\Windows\Help\mui\0407 open?

- Marcus

Re: Qlikview guide don't working

marco_puccetti — Fri, 18 Sep 2015 08:08:20 GMT

I can open it but it doesn't show nothing on the right hand of the window.

Marco

Re: Qlikview guide don't working

marcus_sommer — Fri, 18 Sep 2015 08:22:00 GMT

This are the windows own help - if they don't work I think you have a bigger problem with your installed OS. Was there some other installations or windows updates or adjustments on some system settings / registry entries?

I think you should make a backup from your datas and profil and try to solve it with a system recovery point and/or a system check respectively a system repair.

- Marcus

Re: Qlikview guide don't working

marco_puccetti — Fri, 18 Sep 2015 08:26:47 GMT

I know.

Thanks

Marco