topic Not able to login to access point- in QlikView

Not able to login to access point-

Anonymous — Fri, 22 Apr 2016 12:02:17 GMT

Dear Friends

We are not able to login to access point with our AD credentials.

Please find attached the screen which comes when we try to access Access Point using URL- servername/qlikview.

I would like to inform that we have changed our Windows domain recently post which users are not able to access the access point.

If user is added in Administrator group on server manager then that particular user can login using localhost/qlikview or ipaddress/qlikview

However not on the url- servername/qlikview.

If user is not added in administrator group in server manager then login is not possible to access point.

Can you please help to resolve this issue by informing if any settings/server port etc needs to be configured.

Thanks in advance for your help.

Thanks & Regards

Chintan

Re: Not able to login to access point-

marcus_sommer — Fri, 22 Apr 2016 14:20:46 GMT

It might be not your main-issue but if the call servername/qlikview failed and ip/qlikview worked it meant that your DNS server didn't know the servername and needs to be updated - related to this have a look on the group policies in your company there could be further settings which are directed to your previous domain.

- Marcus

Re: Not able to login to access point-

markodonovan — Fri, 22 Apr 2016 14:31:17 GMT

Hi there,

You could also check you have updated your Directory Service Connectors in the QMC.

Thanks

Mark

Re: Not able to login to access point-

awhitfield — Fri, 22 Apr 2016 14:34:28 GMT

Hi Chintan,

should there be a screenshot attached?

Andy

Re: Not able to login to access point-

Anonymous — Mon, 25 Apr 2016 06:49:32 GMT

Hello Andrew

I will provide the screenshot and relevant details.

Thanks & Regards

Chintan

Re: Not able to login to access point-

Anonymous — Mon, 25 Apr 2016 08:15:47 GMT

Hello Mark

Thanks for your reply. We have incorporated the new path in active directory as

LDAP://new domain.in

Post which we can search the user id and assign the cals. However login to access point is not allowed unless the user is added to Administrator group in Server Manager.

Thanks & Regards

Chintan Gala

Re: Not able to login to access point-

Anonymous — Mon, 25 Apr 2016 09:29:12 GMT

Hello Andrew

Please find the attached screenshot. After providing the credentials it asks for credentials again in pop up Authetication Required.

Even after providing the credentials nothing happens.

Thanks & Regards

Chintan Gala

Re: Not able to login to access point-

Anonymous — Mon, 25 Apr 2016 10:10:49 GMT

Hello Marcus

Thanks for your reply.

Can you please elaborate on how to update the DNS Server and who would be having additional knowledge of the same?

Thanks & Regards

Chintan Gala

Re: Not able to login to access point-

marcus_sommer — Tue, 26 Apr 2016 07:07:08 GMT

To update your DNS server you need to go to your network admin - it's just a mapping from an IP to a name (which people could be better remember). Further think to the possibility that other configurations like group policies might be to be updated, too then quite often applied the IT a strategy that everything is denied unless it's explicitely allowed.

- Marcus

Re: Not able to login to access point-

Anonymous — Tue, 26 Apr 2016 07:13:26 GMT

Thanks Marcus , I will check with Network Admin if the IP to name mapping is done.

Re: Not able to login to access point-

Anonymous — Wed, 27 Apr 2016 05:54:28 GMT

Hello All

Still not able to crack why users are not allowed to login to access point . Only those users in Administrator group are able to login successfully to access point.

Please help if anything is being missed.

Thanks & Regards

Chintan Gala

Re: Not able to login to access point-

marcus_sommer — Wed, 27 Apr 2016 15:37:04 GMT

Maybe bbt could be give a hint.

- Marcus

Re: Not able to login to access point-

Bill_Britt — Wed, 27 Apr 2016 16:45:26 GMT

Hi,

To start the directory connector has nothing to do with the sign in process. Is the server on the domain that they users are trying to login from?

Bill

Re: Not able to login to access point-

Anonymous — Thu, 28 Apr 2016 05:37:24 GMT

Hello Bill

Thanks for your reply!

Yes the server is in the same domain which the users are trying to login. Kindly let me know if any other information is required by you?

Thanks & Regards

Chintan

Re: Not able to login to access point-

Anonymous — Thu, 28 Apr 2016 06:45:02 GMT

Hello Bill

That is the reason we are able to search the users and also CALS to them.

Thanks & Regards

Chintan

Re: Not able to login to access point-

Anonymous — Mon, 02 May 2016 04:59:59 GMT

Hello Bill

Have you got any solution to resolve the issue. Please guide me to take corrective measures.

Regards

Chintan

Re: Not able to login to access point-

Peter_Cammaert — Mon, 02 May 2016 08:03:04 GMT

The login dialog is a challenge that is forced upon the browser by the web server/windows platform. AFAIK it has nothing to do with QlikView

The domain may have changed, but has your QlikView server machine joined the new domain or is it still located in the old domain? Like Bill stated, the DSC may be able to query the new domain and find users, but the Windows server software will not grant access to anything it hosts because QlikView knows about the new domain.

If your QlikView server has already joined the new domain, did you restart the machine?

Peter

Re: Not able to login to access point-

Anonymous — Mon, 02 May 2016 08:14:10 GMT

Dear Peter

Many thanks for your reply!

The QlikView server is connected to the new domain as per confirmation from Network Admin.

We have restarted the QlikView services post that. We will try restarting the machine and try logging to the Access Point. .

Thanks & Regards

Chintan