topic Re: Failed to reach server in QlikView

Failed to reach server

MindaugasBacius — Mon, 23 May 2016 10:04:03 GMT

Hei,

In the remote location of one of our offices Document Cal user gets error while trying to connect:

We identify the users by NTNAME:

I understand that the user do not get a CAL (named or document) from the server.

Could anybody guide me step by step what should be checked or corrected to solve this issue?

Appreciate your effort a lot!

UPDATE: it seems the problems appears only for few employees while others can work normally.

Re: Failed to reach server

ashfaq_haseeb — Mon, 23 May 2016 10:22:47 GMT

Hi,

Can you explain more what are to trying to achieve?

If you want to lease license only.

First make sure your Qlik Server is accessible.

You can even try with use alternate identity as well.

Regards

ASHFAQ

Re: Failed to reach server

MindaugasBacius — Mon, 23 May 2016 10:28:44 GMT

One user gets error while trying to connect to QlikView application:

The same user in the other office have no problem to connect and use QlikView.

Also, the other users in the office where the problem have appeared have no issues.

Re: Failed to reach server

ashfaq_haseeb — Mon, 23 May 2016 10:32:35 GMT

Hi,

If the user which get error is assigned a doc cal.

Then I think this is know Issue. As opening document in the way shown above requires a named cal.

In case this user is allocated a Named Cal.

Make sure port 4747 is not blocked on his machine by local firewall.

Regards

ASHFAQ

Re: Failed to reach server

MindaugasBacius — Mon, 23 May 2016 10:35:51 GMT

You are absolutely correct. The user is assigned with a Named Cal license.

I should I check whether or not the port 4747 is blocked by firewall?

Re: Failed to reach server

MindaugasBacius — Mon, 23 May 2016 12:48:13 GMT

QlikView License Leasing

Check whether or not the user is leasing the license from server:

While writing the post and looking for reasons it appears that the person for whom the QV served didn't respond was using wifi network that is used for Guests.