topic Re: Incident Management Dashboard templates in QlikView

Incident Management Dashboard templates

agni_gold — Sat, 28 May 2016 09:52:47 GMT

Hi Friends,

I am trying to make incident management/Service ticketing dashboard, please suggest some templates and KPIs and a good visualization.

Thanks

Re: Incident Management Dashboard templates

swuehl — Sat, 28 May 2016 10:04:58 GMT

I would look around the demos on demo.qlik.com, like

Qlik Demos: See QlikView in Action | Demo.Qlik.Com

Re: Incident Management Dashboard templates

agni_gold — Sat, 28 May 2016 10:07:35 GMT

But these are not related to my requirement , if you have made ever ticketing system dashboard then please provide some template.

Re: Incident Management Dashboard templates

swuehl — Sat, 28 May 2016 10:12:13 GMT

I hope the link is working, it should guide you to

Helpdesk Management

This application holds the data of tickets that are submitted by internal employees to the IT department. It includes when a computer needs to be upgraded or a mobile phone does not work. Each ticket is assigned to an IT resource, but an IT manager, s/he needs to be aware which tickets came in as a high priority, or which tickets have not been assigned to any resources yet.

This application gives a great visibility for all tickets in detail as well as at a high level; therefore, it works well for IT managers and individual resources within the IT team. It is a great tool for making fast but proper collaborative decisions within an IT organization.

From the few words you've used in your OP, I assumed this is what you want, but surely I can't tell if this fulfills or not your requirements,

Maybe it would help if you detail your requirements?