topic Re: QVS not started in QlikView

QVS not started

Wed, 18 May 2016 06:44:13 GMT

We have a client where the Qlikview Service is not strting up. According to Local Services it has started up. We are using a AD account with rights, all the other services are started, QMC is showing that only QVS is not started. The Client has Kaspersky installed which is also handing the firewall. We have added exclusions on the Qlikview folders in ProgramData, Program Files, also on the QVS exe specifically, open up the follwoing ports

443

4747

4720

4730

4750

Still we cannot get Qlikview Service to start

Anything else I am missing

Re: QVS not started

stabben23 — Wed, 18 May 2016 07:10:31 GMT

Just to be sure, Do you have a valid Licensekey?

Re: QVS not started

maksim_senin — Wed, 18 May 2016 07:26:35 GMT

Hi,

Check license, login and password of the account used for QV services, Windows logs (Computer Management > Event Viewer > Windows Logs). Also you should avoid two QV servers in the same subnet.

Best regards,

Maxim

Re: QVS not started

jerrysvensson — Wed, 18 May 2016 08:16:15 GMT

Check your qvs log files.

Re: QVS not started

Wed, 18 May 2016 08:31:55 GMT

Yes, cannot even license it yet as I cannot get the service running

Re: QVS not started

Wed, 18 May 2016 08:33:47 GMT

login and password is the same as for the other services, all other services are running. Only one Qlikview server. Can't even license it yet as I cannot get the servise started, will have a look at the windows logs

Re: QVS not started

Wed, 18 May 2016 08:34:35 GMT

2016-05-18 00:01:20.9827427

Error

System.Exception: Failed to retrieve document list from the specified QVS || at QMSBackendCore.Service.ServiceImpl.<>c__DisplayClass244.<GetUserDocumentList>b__243() || at SolutionGlobal.Collections.ThreadSafeCache`2.CacheItem`1.GetObject() || at SolutionGlobal.Collections.ThreadSafeCache`2.Get(TKey key, Func`1 createObjectFunc) || at QMSBackendCore.Service.ServiceImpl.GetUserDocumentList(Guid qvsID) || at QMSBackendCore.Service.ServiceImpl.Diagnostics.CacheDocumentAvailable()

Re: QVS not started

Wed, 18 May 2016 08:35:45 GMT

Getting this error the whole time, tried reinstalling Qlikview, looks like there is a port 4780 for QMC, cannot get in QMC now

Re: QVS not started

stabben23 — Wed, 18 May 2016 08:51:04 GMT

I dont think the service will start before you have add the licence key.

Re: QVS not started

stabben23 — Wed, 18 May 2016 08:51:38 GMT

Re: QVS not started

Wed, 18 May 2016 08:52:54 GMT

That is sorted now, got QMC up and running

Re: QVS not started

stabben23 — Wed, 18 May 2016 08:57:34 GMT

Then add Your licencekey, after that Your qvs service will start.

Re: QVS not started

Wed, 18 May 2016 09:02:55 GMT

See attached , I cannot enetr the license key, everything is greyed out

Re: QVS not started

stabben23 — Wed, 18 May 2016 09:06:04 GMT

Is it not possible to add Serial number and controll code?

Re: QVS not started

Wed, 18 May 2016 09:14:03 GMT

No greyed out, and with error on the right side server is down

Re: QVS not started

stabben23 — Wed, 18 May 2016 09:19:28 GMT

Here? Is this area greyed out?

Re: QVS not started

Wed, 18 May 2016 09:41:31 GMT

I can get a cursor in there but not type anything. I spoke to our Local Qlikview office in our country, they say you can start the server without it being licensed, then you should be able to enter the licensing

Re: QVS not started

stabben23 — Wed, 18 May 2016 09:46:25 GMT

Is this a stand alone server? All services on the same server?

Re: QVS not started

Wed, 18 May 2016 09:51:31 GMT

Part of a VM, one of 3 servers on the VM, Only one of them is a Qlikview server, one is a Glassfish server, one a SQL server and then the One Qlikview server. We have it running at all our clients like that, first one where we picked up this problem,

Re: QVS not started

stabben23 — Wed, 18 May 2016 10:17:02 GMT

if you try to start Your QVS service in services.msc, will you have a error Message?