topic Accessing access point issue in QlikView

Accessing access point issue

mayankraoka — Fri, 16 Sep 2016 19:33:04 GMT

Hi All,

I have installed qlikview server and desktop on test server(Latest version 12).When the same admin user is trying to access from access point user not able to access.I have created customer user as well and the basic settings required to access the application from access point but no success.

Done below settings:

For Custom Directory , changed authentication in Security tab of the QlikView Server config from NTFS to DMS.

Changed the type from ntlm to Custom User and set the login address to Alternate login page.

Can anyone tell me the what I am missing?

Regards,

Mayank

Re: Accessing access point issue

marcus_sommer — Sat, 17 Sep 2016 11:07:06 GMT

If you used DMS with custom users you will need to create custom users within the custom users directory (it's a sub-item from the directory service within the qmc-tab system. Further you will need to specify the access for each document (in tab documents by authorization) to your users respectively user-groups (if you had some created).

- Marcus

Re: Accessing access point issue

mayankraoka — Sat, 17 Sep 2016 11:30:38 GMT

Hi Marcus,

Thank you for the reply.

I have created the user under custom users directory .But not able to access from access point.I have entered the user name and password.But no success.

Regards,

Mayank

Re: Accessing access point issue

marcus_sommer — Sat, 17 Sep 2016 15:26:40 GMT

You mean after clicking on the login-button from the access point you get a login-form and after entering the user-credentials you get a message login failed or any other error-message?

- Marcus

Re: Accessing access point issue

mayankraoka — Sat, 17 Sep 2016 16:02:51 GMT

Marcus,

I get the login-form and after entering the user credentials details it blanks out again.It is not showing any error message.

Regards,

Mayank

Re: Accessing access point issue

marcus_sommer — Sat, 17 Sep 2016 16:30:59 GMT

I'm not absolutely sure but I believe there are no further settings (like opening any ports or ...) necessary to run such system. Beside ensuring that the user-credentials are valid. Try something simple one as test like user: a and pw: a and considering a possible prefix-setting like custom\a - whereby I didn't need them to authenticate a user on access point or section access. Further you could check if an anonymous access is possible (setting in qmc) to exclude other reasons than invalid or blocked (browser, OS, firewall, any proxy server) user-credentials.

- Marcus

Re: Accessing access point issue

mayankraoka — Mon, 19 Sep 2016 08:49:55 GMT

Hi,

I have checked at the below location as well.The details are properly added:

C:\ProgramData\QlikTech\DirectoryServiceConnector\ CustomDataDirectory.xml

Note:My web server i.e IIS is on different machine.

Please let me know if any additional setting required on web server.

Regards,

Mayank

Re: Accessing access point issue

marcus_sommer — Mon, 19 Sep 2016 09:13:52 GMT

I have no experience with the IIS (since starting we use only the qlik webserver). Therefore I couldn't say if there are any configurations necessary. Maybe pcammaert could help further.

- Marcus

Re: Accessing access point issue

Peter_Cammaert — Mon, 19 Sep 2016 11:03:49 GMT

Mayank, do you have a QlikView Enterprise Edition Server license?

Re: Accessing access point issue

mayankraoka — Mon, 19 Sep 2016 11:11:22 GMT

Hi Peter,

we have QlikView Enterprise Edition Server license and QlikView Enterprise Edition Test Server License.

Currently I have installed QlikView Enterprise Edition Test Server only.

Regards,

Mayank

Re: Accessing access point issue

mayankraoka — Mon, 19 Sep 2016 12:34:27 GMT

Hi Peter/Marcus,

I am getting attached error:

On further checking on web server the error is :

Authorization failed for user domain\Server name required access level is qlikviewAdministrator.

Regards,

Mayank

Re: Accessing access point issue

marcus_sommer — Mon, 19 Sep 2016 12:58:12 GMT

Is the user who runs the qlikview services and the IIS member of the QlikViewAdministrators group?

- Marcus

Re: Accessing access point issue

mayankraoka — Mon, 19 Sep 2016 14:38:13 GMT

Yes the user is member of qlikview administrator group who run all the services.Qlikview setting service is all run by the same user.

The IIS member?I did not get this point?

Regards,

Mayank

Re: Accessing access point issue

marcus_sommer — Mon, 19 Sep 2016 14:44:26 GMT

I didn't meant "IIS member" else more if the user who runs the IIS the same ike the other qlikview services (it was just bad english from me).

- Marcus

Re: Accessing access point issue

mayankraoka — Mon, 19 Sep 2016 15:11:37 GMT

yes it is also run by the same user who is member of qlik administrator group.

Is there any way I can access the access point?

Regards,

Mayank

Re: Accessing access point issue

marcus_sommer — Tue, 20 Sep 2016 06:04:13 GMT

Like above mentioned I don't know if there is anything to consider by using DMS+Custom User and the IIS. Therefore I'm currently out of ideas. Maybe bbt could give some hints.

- Marcus

Re: Accessing access point issue

mayankraoka — Tue, 20 Sep 2016 09:33:15 GMT

Hi ,

I am now getting NO server error on access point.Checked all the services are running fine.Restarted the services as well.

Getting below error in the event log files:

20160920T052523.000-0400 1 300 Error QVGeneral: CQvXmlInterfaceRequestHandler - Catch: errId(-3). Ino(-1). Fno(91)

20160920T045436.000-0400 20160920T052655.000-0400 1 300 Error QVGeneral: CQvXmlInterfaceRequestHandler - Catch: errId(-3). Ino(-1). Fno(91)

Regards,

Mayank