topic Ticket resolved in QlikView https://community.qlik.com/t5/QlikView/Ticket-resolved/m-p/978239#M467117 <HTML><HEAD></HEAD><BODY><P>How can we calculate ticket resolved per Engineer per day i.e how many tickets an engineer resolves per day.</P><P>Thanks in advance.</P></BODY></HTML> Wed, 09 Dec 2015 11:12:11 GMT yashdeep 2015-12-09T11:12:11Z Ticket resolved https://community.qlik.com/t5/QlikView/Ticket-resolved/m-p/978239#M467117 <HTML><HEAD></HEAD><BODY><P>How can we calculate ticket resolved per Engineer per day i.e how many tickets an engineer resolves per day.</P><P>Thanks in advance.</P></BODY></HTML> Wed, 09 Dec 2015 11:12:11 GMT https://community.qlik.com/t5/QlikView/Ticket-resolved/m-p/978239#M467117 yashdeep 2015-12-09T11:12:11Z Re: Ticket resolved https://community.qlik.com/t5/QlikView/Ticket-resolved/m-p/978240#M467118 <HTML><HEAD></HEAD><BODY><P>Hi,</P><P></P><P>please read this</P><P><A href="https://community.qlik.com/docs/DOC-2380">QlikCommunity Tip: How to get answers to your post?</A></P><P></P><P>Regards</P><P>Sebastian Lettner</P></BODY></HTML> Thu, 10 Dec 2015 14:28:56 GMT https://community.qlik.com/t5/QlikView/Ticket-resolved/m-p/978240#M467118 sebastianlettner 2015-12-10T14:28:56Z Re: Ticket resolved https://community.qlik.com/t5/QlikView/Ticket-resolved/m-p/978241#M467119 <HTML><HEAD></HEAD><BODY><P>You'll need to be more specific than that but here are a couple of clues:</P><P>Day (or date) is a dimension</P><P>Engineer is a dimension</P><P>Count of tickets is an expression</P><P></P><P>Over to you.</P></BODY></HTML> Thu, 10 Dec 2015 14:32:20 GMT https://community.qlik.com/t5/QlikView/Ticket-resolved/m-p/978241#M467119 roger_stone 2015-12-10T14:32:20Z Re: Ticket resolved https://community.qlik.com/t5/QlikView/Ticket-resolved/m-p/978242#M467120 <HTML><HEAD></HEAD><BODY><P>I have to calculate productivity of Engineer.</P><P>formula is" no.of tickets Resolved/Engg/Day"</P><P></P><P>I have following fields;</P><P>Ticket ID,Engg ID,Closing Date(Date on which Ticket Was Closed).</P></BODY></HTML> Fri, 11 Dec 2015 05:20:27 GMT https://community.qlik.com/t5/QlikView/Ticket-resolved/m-p/978242#M467120 yashdeep 2015-12-11T05:20:27Z Re: Ticket resolved https://community.qlik.com/t5/QlikView/Ticket-resolved/m-p/978243#M467121 <HTML><HEAD></HEAD><BODY><P>Something like this?</P><P></P><P>Respectfully suggest that you get some training as this is really basic stuff.</P></BODY></HTML> Fri, 11 Dec 2015 12:25:46 GMT https://community.qlik.com/t5/QlikView/Ticket-resolved/m-p/978243#M467121 roger_stone 2015-12-11T12:25:46Z