topic Re: Font/text problem in QlikView

Font/text problem

johancervell — Mon, 18 Nov 2013 09:51:13 GMT

Hi,

I have a section with multiple text objects displaying dates and some other values. On the computers I have tested on everything works fine and looks like this:

However, a customer is using the same application but gets the following problem (sorry about the screenshot resolution):

When I am accessing the document the same way as he does (Qlikview Windows client/Open in Server) everything looks fine. Does anyone have any insights on this? User settings, screen resolution, etc.?

Thanks!

Re: Font/text problem

Anonymous — Mon, 18 Nov 2013 10:09:39 GMT

Johan

It is the differences in how the Full Browser [ aka Ajax] vs. IE Plugin renders objects.

In your desktop try with & without WebView switched on

And via AccessPoint try Full Browser [ aka Ajax] & IE Plugin.

Best Regards, Bill

Re: Font/text problem

Mon, 18 Nov 2013 10:24:57 GMT

Hi Johan,

Such difference might be because of AJAX and IE plug in.

If so, then you can check it on your machine by turning on/off web view, it can be done from View menu.

By turning on webview, you can see how the application will look in AJAX and hence can adjust the size/appearance of the object accordingly.

Hope this helps!

Re: Font/text problem

johancervell — Mon, 18 Nov 2013 10:36:42 GMT

Hi,

Thank you for your answer. However, neither the Ajax client nor the IE plugin is used in this case. We are only using the installed desktop client. Toggling WebView does not make a difference.

So the questions remains; why is there a difference in how the text looks on different computers when accessing the document in the same way?

Re: Font/text problem

johancervell — Mon, 18 Nov 2013 10:38:17 GMT

Hi,

Thank you for your answer. Please see my reply to Bill Markham above.

/Johan

Re: Font/text problem

Mon, 18 Nov 2013 11:08:41 GMT

If there is no difference in how you are accessing the document, then you can try following (Might be of help, have not faced any such issue till now, so have not tried myself) :

1. Try clicking on Fit Zoom To window in the view menu.

2. Change the resolution to 1024 x 768 or make it similar in both the computers, that might help.