topic Re: QlikView App - Not Responding in QlikView

QlikView App - Not Responding

Selvaganesh — Sat, 16 Nov 2024 19:59:19 GMT

Dear Community Members, I'm Facing technical issues in QlikView Application. After opening the application while clicking any menu options (i.e., File, View, settimg etc..,) the QlikView Application stops responding and freezes. I tried installing updated version but still issue persist. Please advise.

Re: QlikView App - Not Responding

Vegar — Sun, 29 Sep 2019 06:17:07 GMT

It sounds like you have trouble with system resources. Is it a large application?

Does your server have sufficient RAM and CPU to run it?

How does the data model look? Does does it contain a lot of complicated association using synthetic keys or circular references?

You could also try to analyse your app using @rwunderlich QlikView document analyzer

Re: QlikView App - Not Responding

Selvaganesh — Sun, 29 Sep 2019 06:12:46 GMT

Hi @rwunderlich ,

Is it a large application? - "QlikView Personal Edition X64" around 200 MB.

Does your server have sufficient RAM and CPU to run it? - "No Server or Dataware house linked, the issue is after start up of the application even no data loaded"

How does the data model look? Does does it contain a lot of complicated association using synthetic keys or circular references? - "Application crashes / Freezes just after start up"

Please assist.

Re: QlikView App - Not Responding

Vegar — Sun, 29 Sep 2019 07:37:32 GMT

Do I understand correctly, the issue lies in qlikview desktop and not when opening a specific qvw file?

Did anything change on your computer/server in prior to this behaviour started?

What happens in your the resource monitor when opening the qv desktop?

You say you have upgraded your installation, have you tried to uninstall to do a clean install?

Re: QlikView App - Not Responding

Selvaganesh — Sun, 29 Sep 2019 07:59:06 GMT

Hi Vegar,

Thank you for getting back!

The issue is with the QlikView X64 Personal edition and not with qvw file.

Did anything change on your computer/server in prior to this behaviour started? - "No changes, I remember updating Symantec last week and furthermore the application not used for a couple weeks.

What happens in your the resource monitor when opening the qv desktop? - "It says not responding under "Processes".

You say you have upgraded your installation, have you tried to uninstall to do a clean install? "Yes - Uninstall and reinstalled"

Thanks.

Re: QlikView App - Not Responding

Vegar — Sun, 29 Sep 2019 11:10:51 GMT

It's a though one to understand. What about the resource monitor that is monitoring your ram and cpu? Is it OK when opening the QV desktop?

I would normally suggested you to open a support case at Qlik Support, but if you are using personal edition I assume you don't have a support agreement with qlik or does your organization have qlikview licenses?

Re: QlikView App - Not Responding

Vegar — Sun, 29 Sep 2019 11:30:34 GMT

Maybe @Brett_Bleess from Qlik Support can advice on how you can proceed with finding a solution to your problem?

Re: QlikView App - Not Responding

Brett_Bleess — Mon, 30 Sep 2019 13:27:41 GMT

Selvaganesh, the only thing making much sense is I am guessing your dialogs have gone off your screen, and the easiest way to confirm this one is to 'reset' your Settings.ini file. Be sure the Desktop client is closed, then go to the following path to find the Settings.ini file and rename it to .old or something, and then reopen the Desktop client and see if everything is working for you properly or not.

C:\Users\UserProfileName\AppData\Roaming\QlikTech\QlikView\Settings.ini

Shout back if this does not work, but hopefully this is what is wrong. If you have recently connected to a projector of some sort just before the issue occurred, I believe this should fix things. If you want to 'fix' your old file, what you would want to do is clear the {WindowPos] entries in the Settings.ini, that will reset all the dialog positions too.

Regards,
Brett

Re: QlikView App - Not Responding

rwunderlich — Mon, 30 Sep 2019 20:03:05 GMT

Another way to get access to your offscreen dialogs is a Windows trick.

1. Press Alt-Space

2. Use the arrow keys to select "Move" from the menu and press Enter.

3. Use the arrow keys to move your window into view.

-Rob
http://masterssummit.com
http://qlikviewcookbook.com
http://www.easyqlik.com

Re: QlikView App - Not Responding

Selvaganesh — Tue, 01 Oct 2019 04:56:40 GMT

Hi @Brett_Bleess ,

I followed the steps advised below; however, the issue still persist.

Re: QlikView App - Not Responding

Brett_Bleess — Tue, 01 Oct 2019 11:45:27 GMT

So, the next thing would be for you to provide the Document Support Information with the app in question open in your Desktop Client, go to Help\Document Support Info, copy and paste that, and I can have a look at things. If you cannot do that, then the best I have is to be sure you are on latest service release of major track you are running:

11.20.13804 SR19

12.10.20900 SR11

12.20.21000 SR9

12.30.20300 SR3

12.40.20100 SR1

If you are current on maintenance, you are welcome to submit a support case as well. You can verify that by check the ProductLevel date in the License Enabler File (LEF). If you are leasing a license from a QlikView Server, you would want to get the QVS license from the admin to provide in the case info. Sorry I do not have anything better, very difficult to troubleshoot things without further information. The other option would be to attach the application in question as well, so we can have a direct look at things and see if we can replicate the issue.

Regards,
Brett

Re: QlikView App - Not Responding

Brett_Bleess — Tue, 08 Oct 2019 15:54:29 GMT

Had another related post that I cannot find now that issue did turn out to be related to Symantec Anti-virus, so that is where I think I would focus, get up with your internal IT folks and see if they can disable things for you as a test, and if that works, you have confirmation something in the A/V settings is messing with things, just have to figure out and get an exception in place I believe. Sorry I could not track down the other post.

Regards,
Brett

Re: QlikView App - Not Responding

Selvaganesh — Wed, 09 Oct 2019 09:05:31 GMT

@Brett_Bleess

Looks like AV issue, however post re-imaging the computer this issue resolved. Thank you Brett.