topic Mail Alerting doesnt work in QlikView

Mail Alerting doesnt work

Pericator — Wed, 25 Nov 2020 16:16:04 GMT

Hello,

I tried to install an Email Alerting for Failed Tasks recently. So I set up the Mail Server Details in System -> Setup -> Mail Server. I restarted QlikView Server (Distribution + Directory Services).

Result:

1. Test Email works fine

2. Automatic Emails, after a Task fails doesnt work: Prompting following Error:

Information: Sending Alert mail

Warning: Failed to send mail to XXXXXXXXXXXXXX

How can I fix this? What is the difference between a Test and a Automated Email?

Thanks in Advance

Re: Mail Alerting doesnt work

rubenmarin — Tue, 26 Mar 2019 17:22:09 GMT

Hi, in QMC ->setup -> Qlikview server -> alerts you have to set the address where the aletrs will be sent.
Is this the same address as the test address?

Re: Mail Alerting doesnt work

Pericator — Tue, 26 Mar 2019 17:25:48 GMT

Yes it is

Re: Mail Alerting doesnt work

rubenmarin — Tue, 26 Mar 2019 17:31:23 GMT

Test email is send by management service, while task mail is sent by distribution service.

This happened to me once and I did what this article says:
https://support.qlik.com/articles/000016485

In particular this step:
change the QVDistributionService.exe.config that is located at C:\Program Files\QlikView\Distribution Service. You will need to change <add key="UseSSLForSMTP" value="false"/> from false to true.