topic Re: No user able to login in QlikView

No user able to login

nikhilgarg — Wed, 25 Nov 2020 16:16:04 GMT

Hello All,

In Qlikview i ahve changed the service account from abc\userid1 to abc\userid2.

After changing service account and running all qlikview services on this service account, my reloads are working fine. I am facing issue with accesspoint, when i am entering any user's credentials on accesspoint it is giving me "Login Failed" error. It is only working for my changed id i.e. abc\userid2 , Is there any change in CALdata.pgo file whe i changed my servcies from abc\user1 to abc\user2 ?

No user is able to login.

Thanks,

Nikhil Garg

Re: No user able to login

olivierrobin — Thu, 19 Apr 2018 07:14:04 GMT

hello

did you check :

you new user have the same rights that the old one

various qlikview logs in qlik directory

Windows event viewer

Re: No user able to login

nikhilgarg — Thu, 19 Apr 2018 07:25:28 GMT

Yup, it has same rights as the previous one. Also, some of the users can login and some of the users cannot login.I guess there is some password issue. What you suggest?

Re: No user able to login

olivierrobin — Thu, 19 Apr 2018 07:32:23 GMT

has this user access to you access directory ?

Re: No user able to login

nikhilgarg — Thu, 19 Apr 2018 08:36:46 GMT

Yes i guess, because i can allocate CALS to the new users

Re: No user able to login

olivierrobin — Thu, 19 Apr 2018 08:40:15 GMT

did you check DSC log ?

Re: No user able to login

nikhilgarg — Thu, 19 Apr 2018 08:41:16 GMT

Nope, can you tell me where to check these logs ? i mean path

Re: No user able to login

nikhilgarg — Thu, 19 Apr 2018 08:43:54 GMT

I couldnot find any error or warning in DSC log

Re: No user able to login

olivierrobin — Thu, 19 Apr 2018 08:46:03 GMT

did you try opening a Windows session with 1 of the users who can't login ?

Re: No user able to login

nikhilgarg — Thu, 19 Apr 2018 08:48:50 GMT

Nope, can you brief me more what to do ?

Re: No user able to login

olivierrobin — Thu, 19 Apr 2018 08:52:06 GMT

as you says some users can login, some others can't

take a user wo can't login to qlikview

and try to use it to open a session of a Windows pc

if you can't login to Windows with that it could mean password have change or an authentication problem (and in this cas the problem doesn't come from qlik)

Re: No user able to login

berndjaegle — Thu, 19 Apr 2018 08:53:39 GMT

Hi Nikhil, when ever we had a problem with pgo-files the only way was to rollback to backup files. I realized that manupulating pgo-files never was a good idea. We then lost the license and in QMC shows 0 licenses available. But never tried to change the service user. Best regards.

Re: No user able to login

nikhilgarg — Thu, 19 Apr 2018 09:02:41 GMT

Thanks Olivier, but still i am struggling to understand your advice. Let say my user is : abc/user3

Can you let me know the steps to open a session of windows pc? Do u mean to say login to system with his id, if yes then i cann't do that at my end because i am connecting to server via VPN and have access to server only.

Re: No user able to login

olivierrobin — Thu, 19 Apr 2018 09:07:10 GMT

and can ask that user to try to login ?

Re: No user able to login

nikhilgarg — Thu, 19 Apr 2018 09:10:33 GMT

any other way to check for this user?

Re: No user able to login

olivierrobin — Thu, 19 Apr 2018 09:12:24 GMT

no other idea for the moment ....

Re: No user able to login

nikhilgarg — Thu, 19 Apr 2018 09:42:54 GMT

Hey,

Thanks for your help. But i have figured it out, it was credentials issue that went wrong. Putting up ryt credentials, worked well.