topic Re: Qlikview 11 client with different display in QlikView

Qlikview 11 client with different display

Anonymous — Wed, 25 Nov 2020 16:16:04 GMT

Hi Everybody,

When one of my colleague open our reports with Qlikv11, all buttons and presentations appears differently with some large space between. She has the same screen resolution as me and other colleagues (1680*1050).

Does someone has an idea why this happens ?

Re: Qlikview 11 client with different display

Peter_Cammaert — Thu, 01 Mar 2018 11:16:21 GMT

Maybe you are using the IE-plugin client and your colleague is using the AJAX client?

Or maybe you are running a different browser than your colleague?

Re: Qlikview 11 client with different display

Anonymous — Thu, 01 Mar 2018 11:58:24 GMT

No it's with the same Qlik v11 windows client...

Re: Qlikview 11 client with different display

Peter_Cammaert — Thu, 01 Mar 2018 12:27:47 GMT

Ok, another difference could be that your document uses Windows/Internet fonts that are installed on one client platform but not on another.

Two screenshots, one from each platform, would help in determining where the differences originate.

Re: Qlikview 11 client with different display

Anonymous — Thu, 01 Mar 2018 16:38:58 GMT

I've added the 2 different displays.

Re: Qlikview 11 client with different display

alejandrow — Thu, 01 Mar 2018 17:56:02 GMT

Hi,

You need to check the screen resolution in the windows control panel. I had a similar problem as well, and the settings of the PC i was working on, had a 125% on the "Change the size of text,apps and other items".

Set it to 100% if it is higher, and try opening the file again

Regards

Re: Qlikview 11 client with different display

Anonymous — Mon, 05 Mar 2018 08:49:45 GMT

Hi Alejandro. Thanks for your reply. This problem last since many months...

I want to see the colleague who had this problem and she suddenly no more have it..

So I can't verify if it comes from that..

Re: Qlikview 11 client with different display

Peter_Cammaert — Mon, 05 Mar 2018 09:33:40 GMT

I think you can. Just to be sure that this is the real cause. You won't destroy anything.

In Windows 10, the default desktop zoom level is 125% which throws QV layouts that have not been designed for this zoom level in disarray. It even changes all object sizes and coordinates. You can simulate the problem Alejandro was talking about on your own machine by simply changing the zoom level to "the other setting" (100% or 125%), opening a QlikView document in QV Desktop and checking the layout. This change can be undone without any problems.

BTW I can even get the same effect on a Windows 7 desktop.

Re: Qlikview 11 client with different display

Anonymous — Mon, 05 Mar 2018 10:13:36 GMT

Hi Peter, yes you're right.

I made the test and it's exactly that problem that she had.

Don't know how it resolved, she just rebooted once this week-end.