topic Re: AccessPoint Thumbnail (Opening Sheet) Not Updating on Reloads in QlikView

AccessPoint Thumbnail (Opening Sheet) Not Updating on Reloads

Anonymous — Wed, 25 Nov 2020 16:16:04 GMT

I created all my Documents to show the Opening Sheet as the Document Thumbnail in AccessPoint.

However, when I change the Opening Sheet (First Tab), save, and reload the Document in the QMC, AccessPoint is not updating the thumbnail image. When I open the Document in Access Point, the First Tab correctly reflects the changes but the Thumbnail on the AccessPoint never changes.

How can I force AccesPoint to update the Thumbnail image on every reload? I've tried clearing my cache but it doesn't fix the issue.

Thanks in advance for your help,

Mark Donovan

Re: AccessPoint Thumbnail (Opening Sheet) Not Updating on Reloads

Anil_Babu_Samineni — Thu, 25 Jan 2018 00:55:20 GMT

Where these thumbnail images comes from? Have you redirect to same page in accesspoint

Re: AccessPoint Thumbnail (Opening Sheet) Not Updating on Reloads

Anonymous — Thu, 25 Jan 2018 12:16:38 GMT

It's in the Document Settings. The problem is when the Opening Sheet is changed, the thumbnail image of the Sheet is not updated.

Re: AccessPoint Thumbnail (Opening Sheet) Not Updating on Reloads

Anil_Babu_Samineni — Thu, 25 Jan 2018 17:19:50 GMT

Where are you updating tha image?

Re: AccessPoint Thumbnail (Opening Sheet) Not Updating on Reloads

Anonymous — Thu, 25 Jan 2018 17:37:04 GMT

This is all automatically being done by the QlikView server. It's built into Accesspoint.

Re: AccessPoint Thumbnail (Opening Sheet) Not Updating on Reloads

Anonymous — Tue, 10 Apr 2018 16:44:11 GMT

Hi Mark, have you managed to resolve this issue?

Re: AccessPoint Thumbnail (Opening Sheet) Not Updating on Reloads

Anonymous — Tue, 10 Apr 2018 17:03:53 GMT

I think so. When I changed the "View As:" on the AccessPoint page to view the List of Documents and then switched back to view as Icons, the updated icons appeared. Not sure is it was a server or browser issue but based on my reloads and tests, it appeared to be the server causing the issue.

Thanks,

Mark

Re: AccessPoint Thumbnail (Opening Sheet) Not Updating on Reloads

Anonymous — Tue, 10 Apr 2018 17:11:21 GMT

I found a support case in Partner portal: https://qliksupport.force.com/articles/000038326

In QlikView, the time that a Document thumbnail takes to be refreshed in the AccessPoint after a change to the document, differs between version 11.20 and 12.xx tracks.

In the 11.20 track, the update occurred about every 1 minute, but in version 12.xx, it takes 16.6 hours (1000 minutes) for the document thumbnail to be refreshed.

This behavior is due to an optimization to speed up the OpenAccessPoint action: the thumbnails are maintained in the thumbnail cache, and this cache is refreshed, by default, every 16.7 hours (1000 minutes) and immediately upon a restart of the QlikViewServer service.

I'm using QlikView 12.10 SR4 so I restarted the QlikView Server service and voila.

Alberto

Re: AccessPoint Thumbnail (Opening Sheet) Not Updating on Reloads

Anonymous — Tue, 10 Apr 2018 17:23:27 GMT

Thank you! That explains it.