topic Re: Pop-up labels not working via Access Point in QlikView

Pop-up labels not working via Access Point

Anonymous — Wed, 25 Nov 2020 16:16:04 GMT

Hi All,

I've had a look through previous posts on this topic and I can't seem to fix this issue. The issue is that the pop-up labels don't work when I hover over a chart (doesn't matter what type) in a document in access point. I've tried in both Internet Explorer and Chrome and they don't pop-up in either. The pop-up labels work fine in the desktop application.

In relation to the settings I'm using:

In Chart Properties->Presentation->Pop-up Labels are ticked

In Chart Properties->Expressions->some charts have 'Text as Pop-up' ticked, some charts don't have it ticked and neither work

The server version (Client Build Number) is 12.0.20400.0 and accesspoint is using Ajax. The PCs accessing the dashboard are using Windows 8.1 Enterprise.

Is there another setting that needs to be enabled? Is there a bug with this version of the server? Can anyone please advise on alternative solutions?

Any help would be greatly appreciated.

Thanks,

Dermot

Re: Pop-up labels not working via Access Point

rahulpawarb — Mon, 24 Jul 2017 10:19:25 GMT

Hello Dermot,

This is unusual behavior of QlikView. I am unable to replicate the same in my environment with same version.

To dig more on this. Could you please create a sample application with pop-up labels and share the same with me?

I will validate it in my environment.

Regards!

Rahul Pawar

Re: Pop-up labels not working via Access Point

Anonymous — Mon, 24 Jul 2017 10:52:07 GMT

Hi Rahul,

Thanks for your reply.

I also use the Qlik Governance Dashboard to monitor usage and other stats. There's a bar\line chart in the sessions tab and the pop-up labels don't appear on this when I hover over the bars or lines in the chart.

Maybe you are using this dashboard too? It should be downloadable from the Qlik website. I don't have a generic dashboard example.

Dermot

Re: Pop-up labels not working via Access Point

rahulpawarb — Mon, 24 Jul 2017 11:08:28 GMT

Hello Dermot,

Just create a sample application with dummy data and Pop-up labels. Put it in server and review it via AccessPoint. if you get this mentioned issue then share the application file with me. This will help me to find the root cause of the issue.

Regards!

Rahul

Re: Pop-up labels not working via Access Point

Anonymous — Mon, 24 Jul 2017 14:49:42 GMT

Hi Rahul,

This is a simple app that shows labels when I hover over the relevant bars in the chart in the desktop software but again they are not showing when the app is uploaded to accesspoint e.g.

App via accesspoint, no labels:

Thanks again

Dermot

Re: Pop-up labels not working via Access Point

rahulpawarb — Mon, 24 Jul 2017 18:00:31 GMT

Hello Dermot,

I have validated the shared application in my environment; It's working fine.

Not sure what is stopping this functionality at our end. Just perform the last check, open the same application from other workstation to make sure that there is not problem with Browser Security settings.

Regards!

Rahul Pawar

Re: Pop-up labels not working via Access Point

Anonymous — Tue, 25 Jul 2017 11:36:39 GMT

Hi Rahul,

Thanks for checking. I've checked on two colleagues PCs and the labels aren't appearing. So it looks like it could be the browser settings? Any idea which settings?

Thanks,

Dermot

Re: Pop-up labels not working via Access Point

awhitfield — Tue, 25 Jul 2017 11:42:59 GMT

Hi Dermot,

may be a daft question but.....have you check the browser compatibility for the version of Qlik you are using in the system requirements?

https://help.qlik.com/en-US/qlikview/12.0/Content/System-requirements.htm

Best regards

Andy

Re: Pop-up labels not working via Access Point

Anonymous — Tue, 25 Jul 2017 13:23:42 GMT

Thanks Andrew, I had a look there at the system requirements. I think all is in order...

Re Browser - Microsoft Internet Explorer 11 on Windows 8.1

Re QlikView Server - We're using Windows Server 2012 R2 platform, 64 GB RAM with plenty disk space, IIS 8.5

Re: Pop-up labels not working via Access Point

ramasaisaksoft — Tue, 25 Jul 2017 14:24:31 GMT

is this happens for only one dashboard? or for all the dashboards?

else check with Qlik tech help team for support.

is there any issue in your current server version or any patch up is required

Re: Pop-up labels not working via Access Point

Anonymous — Tue, 01 Aug 2017 16:18:56 GMT

Hi Rama,

This seems to happen for all dashboards currently on the server. Everything else seems to work ok in the dashboards.

I'm not aware of any server patches required. How can I contact the Qlik tech help team directly?

Thanks,

Dermot

Re: Pop-up labels not working via Access Point

ramasaisaksoft — Wed, 02 Aug 2017 06:31:11 GMT

then can you try for one application (Remove Last Document State) as per the below image in access point.

and load the application one more time and check the status for your issue.

Re: Pop-up labels not working via Access Point

Anonymous — Wed, 02 Aug 2017 07:45:49 GMT

Hi Rama,

When I click on view details I get the following options:

When I click on Internet Explorer Plugin, the dashboard opens up and the labels appear. However I need to select this option each time to see the labels which isn't practical (removing last document state doesn't seem to work).

Is there something on the server that needs to be configured or set up that the internet explorer plugin is applied automatically?

Thanks,

Dermot

Re: Pop-up labels not working via Access Point

ramasaisaksoft — Wed, 02 Aug 2017 09:51:13 GMT

Every moment is not required to delete that.

Below link will help to u,please check once

Custom popup only appear if Popup labels checked | Qlik Community

Re: Pop-up labels not working via Access Point

Anonymous — Wed, 02 Aug 2017 10:06:28 GMT

Hi Rama,

I've saw that post before and tried the various suggestions but unfortunately none work for me. Is this potentially an issue with the server version and IE 11?

Thanks,

Dermot

Re: Pop-up labels not working via Access Point

Anonymous — Thu, 03 Aug 2017 16:23:44 GMT

Thanks for everyone's suggestions to date. Unfortunately the issue hasn't been resolved and I need to get it resolved as soon as possible. How can I get in contact with the Qlik Tech helpdesk directly?

Dermot

Re: Pop-up labels not working via Access Point

ramasaisaksoft — Fri, 04 Aug 2017 06:39:56 GMT

Once you login into

www.qlik.com

give your credentials and then go to services

Services tab-->Contact Support

https://qliksupport.force.com/QS_CoveoCaseWizard

http://www.qlik.com/us/services/support

https://qliksupport.force.com/apex/QS_Home_Page

chat option also available

Re: Pop-up labels not working via Access Point

JonasValleskog — Tue, 07 Nov 2017 10:35:41 GMT

Hi Dermot,

Did you have any luck finding out the root cause of this? Any tips to share with the community?

Regards

Jonas

Re: Pop-up labels not working via Access Point

Anonymous — Wed, 08 Nov 2017 08:32:55 GMT

Hi Jonas,

Unfortunately I haven't resolved this issue yet. It might be server related, but I'm unsure.

If I find a solution I'll share here.

Thanks,

Dermot

Re: Pop-up labels not working via Access Point

HirisH_V7 — Wed, 08 Nov 2017 09:33:42 GMT

Try and check in different machine in your domain.

Because some browsers in respective machines may not show. Due to some other antivirus or plugin or extension, In that machine may stop it.

As your qlik version is 12.

AFAIK, Custom Pop up labels Bug was fixed Qv 11 SR10.

-Hirish