topic Re: Not able to open dashboard from access point while connec in QlikView

Not able to open dashboard from access point while connec

himabinduch — Wed, 25 Nov 2020 16:16:04 GMT

Hi All,

there is some issue with one user where she is not able to open any dashboard while connecting from VPN through IE. she is getting below error while she is opening the below , while opening from chrome she can able to open all the dashboards and she is using IE 7

and i reinstalled the plugin and modified the same but still it was not working please help me

Thanks,

Hima.

Re: Not able to open dashboard from access point while connec

ramasaisaksoft — Wed, 31 May 2017 10:55:30 GMT

Which version of Qlikview Server you are using?

you are saying IE 7 it is older one so please check with other users IE version i hope she need to update the IE version.

Re: Not able to open dashboard from access point while connec

awhitfield — Wed, 31 May 2017 11:14:24 GMT

Hi Hima,

Can you please confirm the version of Qlikview that you are using?

Do you have any other user that use IE 7?

Do they have the same issue?

Best regards

Andy

Re: Not able to open dashboard from access point while connec

himabinduch — Wed, 31 May 2017 11:48:21 GMT

Hi Andrew,

she is not using IE7 she is using IE11 sorry that was my mistake and that to she is not using any desktop version to find out the version of QV she can access only access point.

Thanks,

Hima.

Re: Not able to open dashboard from access point while connec

himabinduch — Wed, 31 May 2017 11:50:33 GMT

Hi Rama,

she is using IE11

Re: Not able to open dashboard from access point while connec

ramasaisaksoft — Wed, 31 May 2017 12:28:38 GMT

Then what is your QV server version is this QV 11 or QV 10?

is this client only getting this issue or any other users also got the same issue?

check her machine Internet options for IE-->Settings-->Internet options-->security-->Trusted sites-->add our access point URL

or as you said, definitely if she is working in the environment why she is connecting throw environment?some times Firewalls also stop that.

i hope she is not working from home ?

sorry if i raise so many questions but my assumption is like VPN issue or Browser settings issue.

Re: Not able to open dashboard from access point while connec

dhasharadh — Wed, 31 May 2017 12:34:51 GMT

Hello ,

It may be because of the authentication issue , Please check with your admin whether u have access to that particular document or not.

clear the browser history before you open.

https://community.qlikview.com/thread/74708 refer this

Re: Not able to open dashboard from access point while connec

himabinduch — Thu, 01 Jun 2017 06:29:55 GMT

Hi Rama,

QV11 we are using and i added the URL to trusted sites and she connected from home through VPN when she is in office network it is working fine when she is connected from home she is facing this issue.

Thanks,

Hima.

Re: Not able to open dashboard from access point while connec

ramasaisaksoft — Thu, 01 Jun 2017 09:11:00 GMT

So Bindu ,

it is specified Network issue (VPN) / Security issue.may be IT team will help you to solve the issue.

I hope you almost got the solution,

if you also feel like that please close the thread by clicking "Correct Answer"

Re: Not able to open dashboard from access point while connec

himabinduch — Mon, 05 Jun 2017 05:57:49 GMT

Hi Rama,

we checked with the IT support people but there is no issue with VPN we are thinking that there is some issue with internet settings only.

do we need to add any of the settings to trusted sites??

please let me know

Thanks,

hima.

Re: Not able to open dashboard from access point while connec

ramasaisaksoft — Mon, 05 Jun 2017 07:04:42 GMT

May be IE plugin also issue.so check that angle also

Problem AccessPoint Qlikview 11.2 SR7 Internet Explorer

Internet Explorer Plugin issues

pls check the above thread once.