topic Re: IE plugin not available in QlikView

IE plugin not available

Wed, 25 Nov 2020 16:16:04 GMT

Hi,

I know that similar topic was asked here on forum already, however I didn't find the answer which would help me resolve the issue yet.

We run QlikView 11.20 SR7 on 64-bit Windows Server 2008 R2 Enterprise. There used to be IE plugin available in options when opening the QV application on AccessPoint. We have a complaints from client side that it's not there anymore as you can see.

There is still link available from which IE plugin can be downloaded and installed. I tried to uninstall plugin, install it again few times, but still doesn't work. Might be linked with the issue that I don't have full admin rights on the server? We use IE 11.

Do you have any ideas how should we resolve this ASAP?

Many thanks,

Jana

Re: IE plugin not available

marcus_sommer — Thu, 22 Dec 2016 12:56:59 GMT

Take a look within the qmc by documents - there are on document-level options which clients are available.

- Marcus

Re: IE plugin not available

Chip_Matejowsky — Thu, 22 Dec 2016 13:08:17 GMT

Hi Jana,

Check the QMC > Documents > User Documents > Visibility_Test.qvw > Server > Availability. Is the IE Client checkbox ticked

Re: IE plugin not available

Wed, 28 Dec 2016 10:36:14 GMT

Hi Chip,

thanks for the idea. Unfortunately, I already checked this and ticked as available.

Issue seems to be somehow linked with IE plugin installation and it's link to the documents. I installed plugin (without any issues), however it's still not visible in options when opening documents.

I also checked the path to the plugin in System > Setup > QlikView Web Servers which is correct location of plugin.

Thanks,

Jana

Re: IE plugin not available

Chip_Matejowsky — Thu, 29 Dec 2016 01:43:06 GMT

Jana,

Is the issue with ALL users or just some users? I would ensure that those affected users have the same version of IE Plugin installed as the QlikView Server version. Also could be issue on the IE. Any new group policies applied to IE?

- Chip

Re: IE plugin not available

sankartalluru — Thu, 29 Dec 2016 09:05:06 GMT

Hi,

1). Please check is IE-Plugin is installed in end user PC.

2). Try to open in Internet Explorer(version 7 above) only

3). In Access point right side top corner click on Profile and set Internet Explorer

Re: IE plugin not available

Mon, 02 Jan 2017 09:43:56 GMT

Issue is with all users. We tested it also within our team, on different laptops, connected directly to AccessPoint from the server, also connected via normal way as regular users (AccessPoint). And didn't work in any of the cases.

Not sure what exactly you mean with "new group policies applied to IE"? Can you please give me an example? However, I am not aware of any changes we would to to IE.

Thanks,

Jana

Re: IE plugin not available

Mon, 02 Jan 2017 09:55:31 GMT

Hi Talluru,

first two points are clear. Can you please confirm whether you mean to set "Internet Explorer Plugin" as default or anything else?

However, we don't want to set up IE plugin as default way of opening documents (should be Full Browser Version).

I was looking more into installation settings, etc. I tried to reinstall Qv Plugin again. I noticed one more thing, when installing QV Plugin, "opendoc.htm" is not installed. However, it's defined in the Path where IE plugin should be found if I am no mistaken (picture below). I copied the old opendoc.htm file which I have archived, however, didn't helped.

Do you have any thoughts?

Thank you,

Jana

Re: IE plugin not available

sankartalluru — Mon, 02 Jan 2017 11:00:24 GMT

Hi,

Installed IE-Plug in is not recognized by QV server.

Please check one thing is QV server version and IE plug in version is same?

Re: IE plugin not available

Mon, 02 Jan 2017 12:27:32 GMT

Hi,

can you please guide me what exactly do you mean? Unfortunately, we don't have many experience with this kind of issues. Could you please tell me where exactly I should check?

Thanks,

Jana

Re: IE plugin not available

Wed, 04 Jan 2017 10:19:11 GMT

Is it the same as Chip describing in the answer below? Please see my print screen also.

Jana

Re: IE plugin not available

Chip_Matejowsky — Wed, 04 Jan 2017 15:40:34 GMT

Ah. Sorry I didn't think of this before! You are running QVS version 11.20 SR7, correct? What is the operating system version - Windows 7? or 8? or 10? Is the user using Internet Explorer 11 or Edge browser?

Microsoft Edge and Internet Explorer 11 (Microsoft Edge for IT Pros): However, if you're running web apps that need ActiveX controls, we recommend that you continue to use Internet Explorer 11 for them.

Re: IE plugin not available

Wed, 04 Jan 2017 16:02:05 GMT

Yes, correct. We run QV version 11.20.12451.0 SR7 64-bit Edition (x64) and Windows on the server is Windows Server 2008 R2 Enterprise. Related to IE, we use (and also user who claimed issue) it's Internet Explorer 11 (not Edge).

Jana

Re: IE plugin not available

Chip_Matejowsky — Wed, 04 Jan 2017 16:16:51 GMT

Ok. I suggest you open a support request with Qlik Support for a fuller investigation of the issue.

Re: IE plugin not available

awhitfield — Wed, 04 Jan 2017 16:17:42 GMT

Hi Jana,

try this:

open IE - select Cogwheel > Manage Add ons > Show 'All add ons' and see if QlikOCX Control is enabled on not, it needs to be ENABLED.

Andy

Re: IE plugin not available

Thu, 05 Jan 2017 09:52:53 GMT

Hi Adny,

no, it's not there. I think it might be somehow connected with "wrong" installation of QV plugin. However, I am not aware of the reason why it would be incorrect.

If you look at my answer from "2.1.2017 4:55" I described the problem with missing "opendoc.htm" file.

Jana

Re: IE plugin not available

Thu, 05 Jan 2017 09:53:09 GMT

I'll try. Thanks Chip.

Jana

Re: IE plugin not available

squeakie_pig — Thu, 05 Jan 2017 12:47:25 GMT

Hi Jana

Would you be able to post the answer from Support if you get one. We've recently been having a few issues with the plugin (we're on SR6) and am interested in what the answer would be - apart from the obvious 'you should be upgrading' which unfortunately is something we can't do just now.

Re: IE plugin not available

Wed, 01 Feb 2017 15:00:10 GMT

I didn't contact support in the end.

We figured out that there is no support between QlikView 11.20 SR7 and IE 11. What we did, is to set IE to v10 using Emulation mode and this way, IE plugin is displayed and works.

I read it's also possible to set up page to be open by default in mode IE 10 (if you are owner of the page). However, for us this workaround works fine and was accepted.

Jana