topic Service Improvements in Qlikview Support Project in QlikView

Service Improvements in Qlikview Support Project

Wed, 25 Nov 2020 16:16:04 GMT

Hi,

Could you please provide me some idea for providing service improvements in Qlikview Environment. We are working on a support project which includes Qlikview Server Environment.

What are all the service improvements, can we provide?

Re: Service Improvements in Qlikview Support Project

ramasaisaksoft — Tue, 22 Nov 2016 06:59:38 GMT

Hi Vinu,

better to create scripts for automation instead of manual works.

just like, before u get mail from end user for the cause of services are down you need to write a automation script if any services are down automatically generate a mail and send it to our support team like that we improved our support.

and after that you need to analyse the frequent issues raised by client and try to resolve them before client raise.

it is totally depends on client and project level analysis.

Re: Service Improvements in Qlikview Support Project

Tue, 22 Nov 2016 10:01:57 GMT

Hi Rama Sai,

Thanks for the reply. Could you please give me some information to how to create the scripts to intimate when the services are down?

Thanks,

Vinu