topic Re:Installation problem on Windows 7 (64bit, intel i7, brand new machine) in QlikView

Installation problem on Windows 7 (64bit, intel i7, brand new machine)

Anonymous — Mon, 15 Feb 2010 20:48:53 GMT

After the "Welcome to the QlikView Installtion Wizard" form,
raises Fatal Error: "Installation ended prematurely because of an error."

The same error, persist in all desktop versions from 8.00 to 9 (SR2)
(with or without firewall, antivirus)
Even with Windows compatibility mode: Windows XP (sp2)

I've already installed the vbscript.dll with regsvr32.exe:
"DllRegisterServer in c:\Windows\System\vbscript.dll succeded."

Below are the log files:

1) in folder:
C:\Users\Andreas\AppData\Local\Microsoft\Windows\WER\ReportArchive (cont.)
\NonCritical_QvSetupRedist_En_d58efd4fa43d1b381a12266823593d83b41fa899_1800fecb

the contents of the file Report.wer:

Version=1
EventType=PCA2
EventTime=129107294344577744
Consent=1
UploadTime=129107294344587745
ReportIdentifier=a0a54f10-1a59-11df-9769-2c8158c8293b
Response.BucketId=990697796
Response.BucketTable=5
Response.type=4
Sig[0].Name=Problem Signature 01
Sig[0].Value=QvSetupRedist_Eng.exe
Sig[1].Name=Problem Signature 02
Sig[1].Value=8.50.6299.5
Sig[2].Name=Problem Signature 03
Sig[2].Value=QlikView
Sig[3].Name=Problem Signature 04
Sig[3].Value=??
Sig[4].Name=Problem Signature 05
Sig[4].Value=QlikTech International AB
Sig[5].Name=Problem Signature 06
Sig[5].Value=1
Sig[6].Name=Problem Signature 07
Sig[6].Value=201
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7600.2.0.0.768.3
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1032
State[0].Key=Transport.DoneStage1
State[0].Value=1
State[1].Key=DataRequest
State[1].Value=Bucket=990697796/nBucketTable=5/nResponse=1/n
FriendlyEventName=Program compatibility problem
ConsentKey=PCA2
AppName=QlikView
AppPath=H:\QvSetupRedist_Eng.exe
ReportDescription=This program might not have installed correctly

2) log file in folder: C:\Users\Andreas\AppData\Local\Temp
the last lines:
...
...

Property(C): VersionHandler = 5.00
Property(C): UILevel = 5
Property(C): SHIMFLAGS = 512
Property(C): ACTION = INSTALL
Property(C): EXECUTEACTION = INSTALL
Property(C): ROOTDRIVE = C:\
Property(C): CostingComplete = 1
Property(C): OutOfDiskSpace = 0
Property(C): OutOfNoRbDiskSpace = 0
Property(C): PrimaryVolumeSpaceAvailable = 678102664
Property(C): PrimaryVolumeSpaceRequired = 563219
Property(C): PrimaryVolumeSpaceRemaining = 677539445
Property(C): PrimaryVolumePath = C:
=== Logging stopped: 11/2/2010 5:22:48 ===
MSI (c) (7C:10) [05:22:49:010]: Note: 1: 1708
MSI (c) (7C:10) [05:22:49:010]: Product: QlikView -- Installation operation failed.

MSI (c) (7C:10) [05:22:49:010]: Windows Installer installed the product. Product Name: QlikView. Product Version: 8.50.6299.5. Product Language: 1033. Manufacturer: QlikTech International AB. Installation success or error status: 1603.

MSI (c) (7C:10) [05:22:49:010]: Grabbed execution mutex.
MSI (c) (7C:10) [05:22:49:010]: Cleaning up uninstalled install packages, if any exist
MSI (c) (7C:10) [05:22:49:010]: MainEngineThread is returning 1603

Installation problem on Windows 7 (64bit, intel i7, brand new machine)

bradshields — Mon, 01 Mar 2010 07:28:44 GMT

Hi, I currently have the same problem on a win 7 machine running 32bit. I have other software installing without issue.

I first tried to do the following

Issue Installation of QV on Vista results in "installation ended
prematurely"?

Description Go to:
Start Menu -> All Programs -> Accessories -> Right Click on Command
Prompt -> Run As Administrator.
Type cd C:\Windows\System32
Type regsvr32 vbscript.dll
Retry installation.

I then used the MS tool called Windows Install Clean Up without success

Then I cleared the registry of all references to QV and Qlik, deleted all folders that reference QlikView and still cant install.

My log looks similar to yours

Property(C): PrimaryVolumeSpaceAvailable = 115561968
Property(C): PrimaryVolumeSpaceRequired = 553187
Property(C): PrimaryVolumeSpaceRemaining = 115008781
Property(C): PrimaryVolumePath = C:
=== Logging stopped: 28/02/2010 23:02:23 ===
MSI (c) (2C:F4) [23:02:23:379]: Note: 1: 1708
MSI (c) (2C:F4) [23:02:23:379]: Product: QlikView -- Installation operation failed.

MSI (c) (2C:F4) [23:02:23:379]: Windows Installer installed the product. Product Name: QlikView. Product Version: 9.0.7436.8. Product Language: 1033. Manufacturer: QlikTech International AB. Installation success or error status: 1603.

MSI (c) (2C:F4) [23:02:23:381]: Grabbed execution mutex.
MSI (c) (2C:F4) [23:02:23:381]: Cleaning up uninstalled install packages, if any exist
MSI (c) (2C:F4) [23:02:23:382]: MainEngineThread is returning 1603
=== Verbose logging stopped: 28/02/2010 23:02:23 ===

So finally a question did you or anyone else have this as a problem and did you solve it?

Installation problem on Windows 7 (64bit, intel i7, brand new machine)

Fri, 05 Mar 2010 07:16:54 GMT

I am getting the same error attempting to install QV Desktop 9.0 SR3. My OS is Windows 7 64 bit.

Installation problem on Windows 7 (64bit, intel i7, brand new machine)

bradshields — Fri, 05 Mar 2010 07:22:44 GMT

Hi Gary and Andreas,

Last night I rebuilt my computer copied everything I wanted to keep off using Easy Transfer in Win 7, formated the C drive and started again. It didn't take long at all and QV server and Developer installed like a dream.

Did you have a version of QV on the machine previously?

Installation problem on Windows 7 (64bit, intel i7, brand new machine)

Fri, 05 Mar 2010 07:59:28 GMT

Yes, tonight I manually uninstalled 9.0 SR2 and installed 9.0 SR3. Now neither SR2 nor SR3 will install at all. Same error. Something must have gotten corrupted when I uninstalled SR2.

Installation problem on Windows 7 (64bit, intel i7, brand new machine)

Fri, 05 Mar 2010 19:10:59 GMT

hi , first of all excuse me for my bad English. I had the same problem and to be able installs Qlik View. I have resolved in this way:

fixing on Windows 7 64-bit

Open a command line window as Administrator, which requires clicking Start typing cmd in the

search box, then right-clicking on the cmd.exe program and choosing Run as Administrator. Next

paste the following in the command line and hit enter.

reg delete "HKCU\SOFTWARE\Classes\Wow6432Node\CLSID\{B54F3741-5B07-11CF-A4B0-

00AA004A55E8}" /f

That previous command removes the incorrect entry for VBScript support on 64-bit Windows 7. Next

you need to make sure VBScript is properly registered by typing:

c:\windows\syswow64\regsvr32 vbscript.dll

or simply regsvr32 vbscript.dll if you are already in the syswow64 directory.

After following these steps you should be able to install your program without issue.

fixing on Windows 7 32-bit

Open a command line window as Administrator, by clicking Start, typing cmd in the search box, then

right-clicking on the cmd.exe program and choosing Run as Administrator. Next paste the following

in the command line and hit enter.

reg delete "HKCU\SOFTWARE\Classes\CLSID\{B54F3741-5B07-11CF-A4B0-00AA004A55E8}" /f

That previous command removes the incorrect entry for VBScript support on 32-bit Windows 7. Next

you need to make sure VBScript is properly registered by typing:

c:\windows\system32\regsvr32 vbscript.dll

or simply regsvr32 vbscript.dll if you are already in the syswow64 directory.

After following these steps you should be able to install your program without issue on a 32-bit

version of Windows 7.

Installation problem on Windows 7 (64bit, intel i7, brand new machine)

Fri, 05 Mar 2010 19:26:56 GMT

This worked for me! Thank you VERY much Marco. You saved the day for me.

Installation problem on Windows 7 (64bit, intel i7, brand new machine)

Fri, 05 Mar 2010 19:34:15 GMT

Nothing. Good week-end!!!

Installation problem on Windows 7 (64bit, intel i7, brand new machine)

Tue, 30 Mar 2010 02:55:36 GMT

Hi Marco, just a quick note to say this worked for me too. Thanks 🙂

Installation problem on Windows 7 (64bit, intel i7, brand new machine)

jeanbalde — Fri, 23 Apr 2010 08:53:51 GMT

Hello Marco.

I've got exactly the same problem, but the solution you provided has not worked for me. Do you have any other suggestions?

Regards,

Jean.

Installation problem on Windows 7 (64bit, intel i7, brand new machine)

Sun, 25 Apr 2010 19:05:18 GMT

The only thing that I can suggest is to try to disabled the UACs (remembered that after having done you always to restart the computer) if this doesn't even work test to enter as administrator (I have seen that difference, depends from as you have shaped the authorizations of the user with which bushels making the installation).

Other, to say the truth, doesn't come me to mind.

I hope to be you useful.

Hi.

Marco

Installation problem on Windows 7 (64bit, intel i7, brand new machine)

jeanbalde — Wed, 28 Apr 2010 11:55:44 GMT

Thank you for your feedback, Marco. We ended up re-formatting the hard drive instead, and had no problems afterwards.

Installation problem on Windows 7 (64bit, intel i7, brand new machine)

Thu, 03 Jun 2010 12:25:08 GMT

I have tried what Marco's says, but I haven' succeed.

I have a windows 7 x64.

Any other idea?

Re:Installation problem on Windows 7 (64bit, intel i7, brand new machine)

Tue, 29 Jun 2010 03:46:49 GMT

I'm also having this same issue on Windows 7 x64. I've tried Marco's suggestions and no luck at all.

Any other suggestions?

Re:Installation problem on Windows 7 (64bit, intel i7, brand new machine)

Thu, 01 Jul 2010 04:59:18 GMT

Okay, I managed to get it to work finally. I had to manually edit a registry key. Remember before you do this to create a restore point just in case something doesn't go right.

I discovered a previous installation of McAfee modified this key as a means to intercept script calls that might be trying to execute vbscript.dll. So, what I did was searched the registry for the key mentioned above, {B54F3741-5B07-11cf-A4B0-00AA004A55E8} and found the entry referring to the old McAfee program files path.

I modified that entry to read "C:\Windows\system32\vbscript.dll" instead. After doing that I registered the dll again just to be sure.

While referring to a different error, this article walks through this and shows how to gain ownership of the keys, etc, so you can make the modifications.

http://blogs.msdn.com/b/webtopics/archive/2010/02/26/asp-500-error-and-error-code-0x800700aa-when-browsing-a-simple-asp-page.aspx

AW:Installation problem on Windows 7 (64bit, intel i7, brand new machine)

rebmanna — Thu, 22 Jul 2010 13:34:40 GMT

Hi,

i had the same Problem and fixed it with this description.

Thank you

Installation problem on Windows 7 (64bit, intel i7, brand new machine)

Thu, 12 Aug 2010 09:29:53 GMT

Just followed Marcos instructions - I've now had this problem more than once and this fix has worked for me.

Thanks,

Jon.

Bath Spa University