topic Re: Issue while leasing a license from server in QlikView

Issue while leasing a license from server

nihalbuddy09 — Wed, 25 Nov 2020 16:16:04 GMT

Hi Team,

I am having an issue while leasing a license from server. I have recently upgraded the server from 11.2 to 12.

In my previous version I had no issues on leasing the license after every 30 days (by accessing the Tools -> Open QlikView Access Point- opening any document) BUT here after upgrading to version 12, I have followed the same steps to lease the license and it displays the below error window; after trying to open any document.

Initially I have 'cleared license information' and attempted to release License again but this time the error as below:

Please advise...

Thanks,

Nihal

Re: Issue while leasing a license from server

Peter_Cammaert — Tue, 21 Jun 2016 18:58:20 GMT

Looks like a firewall problem to me.

Are you sure that port 4747 (qvp) has been opened on the QlikView server machine?

Peter

Re: Issue while leasing a license from server

nihalbuddy09 — Wed, 22 Jun 2016 10:24:47 GMT

Thank you for your replay.

Yes, we have tried that and opened the port on QVS machine and also installed the telnet but it was showing the same error.

Nihal

Re: Issue while leasing a license from server

vikasmahajan — Wed, 22 Jun 2016 11:10:11 GMT

Restart Qlikview 5 services and try

Vikas

Re: Issue while leasing a license from server

nihalbuddy09 — Wed, 22 Jun 2016 11:48:05 GMT

Thank you for the reply and as suggested I have restarted the services but still the issue is same.

It's navigating me to the 'Connect to Server' wizard and here I am entering the server name but it got failure message same as above.

Thanks,

Nihal

Re: Issue while leasing a license from server

vikasmahajan — Thu, 23 Jun 2016 04:57:27 GMT

Hi Nilal,

Please check with user who is assign for services whether password is changed , or change some credentials for this user ?

Vikas

Re: Issue while leasing a license from server

Digvijay_Singh — Thu, 23 Jun 2016 05:48:47 GMT

Re: Issue while leasing a license from server

nihalbuddy09 — Thu, 23 Jun 2016 11:51:00 GMT

Hi Vikas - There is no change in password or user as we are using this server internally. We used to lease the license by using the the admin credentials but after upgrade this is what happening.

@ Digvijay - After following the suggested post, it's allowing us to connect to the server but we don't have access to the folder or applications to select. Please see the screen shot as below.

Please guide us if there is anything I am missing here.

Thanks,

Nihal

Re: Issue while leasing a license from server

nihalbuddy09 — Mon, 27 Jun 2016 13:57:55 GMT

Hi All,

I have tried but unable to find any post related to this issue. Kindly advise if I miss any steps or should I try something else.

Thanks in advance...

Nihal

Re: Issue while leasing a license from server

Digvijay_Singh — Mon, 27 Jun 2016 18:22:34 GMT

Don't know much about it, may be pcammaert can help to guide you further.

Re: Issue while leasing a license from server

MindaugasBacius — Mon, 27 Jun 2016 18:44:48 GMT

Once we faced the same issue.

The problem appeared to be that the user was connected to wifi that is used only for Guests.

Re: Issue while leasing a license from server

vikasmahajan — Tue, 28 Jun 2016 05:24:16 GMT

Have you tick on allow license lease ? in server please check .

Vikas

Re: Issue while leasing a license from server

vikasmahajan — Tue, 28 Jun 2016 05:26:08 GMT

Try leasing the license once more using "Open in Server" option.

Re: Issue while leasing a license from server

nihalbuddy09 — Tue, 28 Jun 2016 14:00:18 GMT

Thank you all for your reply and advise.

I have verified the suggested points and everything is normal in my case but the issue still exists...

Nihal

Re: Issue while leasing a license from server

nihalbuddy09 — Tue, 28 Jun 2016 18:00:12 GMT

Finally I can able to lease the license...

Thank you vikas mahajan for your advise to try with "open in server" option again; initially this didn't work with 'Use NT Identity' authentication... so I have tried with other authentication options and finally got it with "Alternate Identity" authentication as suggested by Digvijay Singh related post.

But here instead of specifying the qvp://<domain>\<username>@<192.168.x.x> I have used the the connection string as qvp://<username>@<192.168.x.x> then it works and license has been leased...

Thank you all for your great support during this issue time.

Nihal

Re: Issue while leasing a license from server

vikasmahajan — Wed, 29 Jun 2016 05:06:57 GMT

Kindly mark digvijay is post correct & close the thread.

Glad finally you able to lease.

Vikas

Re: Issue while leasing a license from server

Digvijay_Singh — Wed, 29 Jun 2016 05:11:41 GMT

I think it should be Vikas, I just shared old post with the intention to learn more in this area.

Re: Issue while leasing a license from server

nihalbuddy09 — Wed, 29 Jun 2016 11:06:05 GMT

I would say it's team effort. We have a great team in our community and everyone's contribution towards the issue is exceptional which is making me to learn more and more ...

Have a wonderful day all!

Nihal

Re: Issue while leasing a license from server

vikasmahajan — Thu, 30 Jun 2016 04:38:25 GMT

Thanks Nihal have a nice day.

Vikas