topic Re: Giving access to new users in QlikView

Giving access to new users

Wed, 25 Nov 2020 16:16:04 GMT

I have been struggling giving access to new users, some of them works fine but some of them don't. We do have a certain security level so all users also has to be granted access from our IS helpdesk. They say the users are on the correct list. What can then be the problem?

Very thankful for any help!!

Re: Giving access to new users

awhitfield — Tue, 31 May 2016 15:49:12 GMT

Hi Clara,

what do the effective users see in the ACCESS POINT?

What error messages display?

etc

Andy

Re: Giving access to new users

Peter_Cammaert — Tue, 31 May 2016 15:51:40 GMT

In short, what is not working and how do you know it isn't working? (screenshots, error messages, abnormal behavior, report everything you don't like)

Peter

Re: Giving access to new users

santiago_respane — Tue, 31 May 2016 19:49:34 GMT

Hi Clara,

In my work we use AD groups, so every time we add a new user to a group we have the same problem, and it is always because the user didn't log off in order for the changes to be applied at network level.

As Peter mentioned it would be easier for us if you could share any extra info about the issue you are trying to solve.

Kind regards,

Re: Giving access to new users

Wed, 01 Jun 2016 07:58:55 GMT

The users are told ”Failed to open, you don’t have access to the document”. They can not enter the application.

They were given access weeks ago now so they must have logged off since then.

Can it be something with the settings in Qlik?

Re: Giving access to new users

Wed, 01 Jun 2016 12:03:00 GMT

The users are told ”Failed to open, you don’t have access to the document”. They can not enter the application.

They were given access weeks ago now so they must have logged off since then.

Can it be something with the settings in Qlik?

Re: Giving access to new users

Wed, 01 Jun 2016 12:03:21 GMT

The users are told ”Failed to open, you don’t have access to the document”. They can not enter the application.

They were given access weeks ago now so they must have logged off since then.

Can it be something with the settings in Qlik?

Re: Giving access to new users

kamal_sanguri — Wed, 01 Jun 2016 12:11:57 GMT

Do the users have Named CAL.. or the document may not have assigned ample DOC CALS..

Re: Giving access to new users

kamal_sanguri — Wed, 01 Jun 2016 12:14:28 GMT

Check these links:

Named CALs & Session CALs

What is a Named CAL? What is the difference between User Cal, Usage Cal and Session Cal?

Re: Giving access to new users

kamal_sanguri — Wed, 01 Jun 2016 13:19:47 GMT

the other reason can be users are not added to correct groups in QMC.

Re: Giving access to new users

Peter_Cammaert — Wed, 01 Jun 2016 13:42:03 GMT

This is probably due to problems with either:

CAL assignments - everyone needs a license or will get the message you posted
Section Access - if used, then Seciton Access must specify the user account as being allowe to enter
File permissions/group permissions - if improper permssions are set, a user cannot open the document.

Knowing that the last two items may not display a document thumbnail at all in the AccessPoint, I would guess that it is something with CAL assignments.

QMC has a very nice and powerful tool to investigate the causes of such problems.

Go to QMC->Users, enter the account of a users that gets this "Failed to open"-message, click the magnifying glass to search for that user in the configured directories and - if found - select the user name from the list. The information in the different tabs to the right will show you what can be found, and what is allowed for which document. Which one of CALs, Groups and Documents is lacking the necessary permissions/assignments?

Best,

Peter

Re: Giving access to new users

bobbydave — Wed, 01 Jun 2016 13:52:52 GMT

Check where your application lies and see what groups have access.

Check with your Helpdesk to see who has access to these groups. More than likely, found in Active Directory. You said when they logged off, it doesn't work for them. More than likely got to do with network access and active directory groups.

HTH