topic Re: Not able to lease license inside citrix server in QlikView

Not able to lease license inside citrix server

Thu, 18 Feb 2016 09:58:28 GMT

Hello,

I am able to lease license from my local desktop and other servers. But not able to lease the license inside the Citrix server.

Can you please suggest me some solution

Thanks,

Vinu

Re: Not able to lease license inside citrix server

Peter_Cammaert — Thu, 18 Feb 2016 17:21:05 GMT

In your Citrix environment, can you use QV Desktop to open a server document (select File->Open in server... and use qvp://YourQlikViewServerName as destination) ? If this doesn't work either, your Citrix environment may block traffic through the QVP port which is 4747.

Note that a user can lease his/her license to only two different Mac-addresses. You cannot lease a license to an unlimited number of environments. (Check QMC->System->Licenses->QlikView Server->Client Access Licenses (CALs)->History for a list of leases).

Peter

Re: Not able to lease license inside citrix server

Fri, 19 Feb 2016 10:17:45 GMT

Hi Peter,

Thanks for your reply.

In QMC->History tab - the Mac address is not at all available for the particular server.

I have checked license is not leased for more than one time. Also, we can able to access the Access Point and QMC url inside the citrix server.

Can you please explain more about the - Citrix environment may block traffic through the QVP port which is 4747. What we can do to resolve the issue?

Thanks,

Vinupriya

Re: Not able to lease license inside citrix server

Peter_Cammaert — Fri, 19 Feb 2016 11:51:36 GMT

Leasing is done through the QVP port, which is 4747. Your reach the access point through ports 80 or 443. The Management Console is reached through port 4780. Ask your citrix admin whether traffic through port 4747 is allowed, and if not, ask to open that port.

Peter

Re: Not able to lease license inside citrix server

Tue, 23 Feb 2016 08:01:14 GMT

Hi Peter,

The issue is resolved by refreshing the user's citrix profiles and by removing their Named CAL, after restart of services we added it back.

Thanks,

Vinupriya

Re: Not able to lease license inside citrix server

lisalyman — Fri, 08 Apr 2016 19:52:28 GMT

Peter,

As use of Qlik in our organization grows we would need to expand the use of QlikSense Desktop and QlikView for Windows developer tools in our Citrix environment. With a limitation of only 2 MAC-addresses per user we are then limited on the load balancing capability within our Citrix cluster.

Does Qlik have any plans to increase or remove that limitation?

Thanks

Re: Not able to lease license inside citrix server

Peter_Cammaert — Mon, 11 Apr 2016 07:09:01 GMT

AFAIK, no. But I'm not a Qlik employee. For a final statement, you better talk to your Qlik Partner.

However, I'm not entirely sure that this MAC address-limitation blocks you from load balancing QV Desktop in all Citrix environments. Can't test it however, as I don't have access to Citrix anymore.

Re: Not able to lease license inside citrix server

Qrishna — Wed, 27 Apr 2016 22:06:38 GMT

Sometimes in Citrix environments we see errors when we try to lease the license.

Check the Settings.ini file once and see if there are any errors/failures in connections or for license Leasing.

Re: Not able to lease license inside citrix server

Qrishna — Wed, 04 May 2016 14:55:33 GMT

Hi VinuPriya,

We solved this problem by finding out that there was an a failure in the connection to QVS from the desktop.This connection failure was due to Windows WMI issue.

this was confirmed by doing the following tests:

Resolution

To make sure, do the following things:
Start a command line and run this command:
wmic /Failfast:on /node:"localhost" product GET /all
If this command is successfully run, that means WMI has no problem.
If this command returns any failure, that means WMI is not running properly.
Run wmimgmt.msc > Right-click WMI Control (Local), and then click Properties.
If the Properties window shows "Successfully connected to...", WMI has no problem.
If the Properties windows shows "Faild...", WMI is not running properly.
Customer should consult Microsoft Support in order to resolve WMI related issue.

Please close the thread marking the appropriate reply as answered.

Thanks