topic Re: access point log in in QlikView

access point log in

adiarnon — Wed, 14 Oct 2015 04:32:00 GMT

hi,

i changed my user id in my company

so they changed also my computer name to the new user

and im enter to my conputer with my new user

but,

when im in the access point he recognaize me for my old user

and my old usere dont have authorization to the models

in other web application i recognaized as the new user

what should i do that also the access poin wiil recognaize me in the new user?

tnx,

adi

Re: access point log in

avinashelite — Wed, 14 Oct 2015 06:19:47 GMT

try to clear your cache and history once and then try again . It should work properly after this

Re: access point log in

Chanty4u — Wed, 14 Oct 2015 06:21:49 GMT

hi,

Please chk wit the version of IE u r using...

suresh chanty

Re: access point log in

Anonymous — Wed, 14 Oct 2015 06:39:53 GMT

Hi,

-Try and clear cache.

-Once run the QMC schedule .It will attain the user credentials .

-Also check whether your user name is entered as changed one or the same old one in the concurrent licenses document which is provided for the license management.

Thanks,

Bunny.

Re: access point log in

qlikviewwizard — Wed, 14 Oct 2015 06:52:19 GMT

Hi Try this.

Re: access point log in

adiarnon — Wed, 14 Oct 2015 07:01:33 GMT

IE 11

Re: access point log in

adiarnon — Wed, 14 Oct 2015 07:05:25 GMT

I TRIED IT

AND IT STIL MY OLD USER

Re: access point log in

avinashelite — Wed, 14 Oct 2015 07:07:52 GMT

is your LDAP is updated with the new user details

Re: access point log in

adiarnon — Wed, 14 Oct 2015 07:09:11 GMT

ammmm

how can i check it?

Re: access point log in

avinashelite — Wed, 14 Oct 2015 07:14:05 GMT

check with the DBA team ...

Re: access point log in

adiarnon — Wed, 14 Oct 2015 07:30:29 GMT

ok tnx...

Re: access point log in

adiarnon — Thu, 15 Oct 2015 06:34:39 GMT

hi again,

i checked with the DBA team they say that everything is standart in the LDAP with my new user.

and the browser realy recognaize my new user.

and when im entering the access point with my new user and password (by login) its getting in!

but its showing me "wellcom to my OLD user"

so somehow he is doing the connection between my new and old user

but how?!

please try to help me...

tnx,

adi

Re: access point log in

adiarnon — Thu, 15 Oct 2015 11:42:04 GMT

Re: access point log in

Peter_Cammaert — Thu, 15 Oct 2015 11:58:14 GMT

The AD DSP has a cache as well, where it stores the results from previous AD queries (like FullName etc.)

It could be that this cache is returning the old FullName instead of the current one.

I don't remember exactly where these cache files are located but you can always set the cache timeout to a very low value (e.g. 1 minute instead of 60 minutes) to let it expire. After that, everything should return to normal.

Or you could be very patient and just wait until the situation fixes itself (as that is exactly what should happen anyway)

Peter

Re: access point log in

adiarnon — Thu, 15 Oct 2015 12:41:12 GMT

HI Peter tnx,

i dont understand -

my user changed more than a week ago

so why do u think that the situation fixes itself?

and when?

adi

Re: access point log in

Peter_Cammaert — Thu, 15 Oct 2015 13:49:54 GMT

It seemed to me like one of the possible causes (you never said that this change already happened a week ago.) However, the default DSP cache timeout is set to 60 minutes so there should have been a cache update in the meantime.

Do you have access to the QMC? You can look up users and their AD information in the QMC->Users tab.

Re: access point log in

adiarnon — Thu, 15 Oct 2015 13:59:12 GMT

ok,

i did it and i see my new user in the QMC->Users tab.

Re: access point log in

Peter_Cammaert — Thu, 15 Oct 2015 14:25:51 GMT

Aside from possibly getting your old account name displayed, where is your problem situated right now? Has section access in your documents been told that your account name has changed? If you log in using your new credentials, can you open your documents?

Re: access point log in

adiarnon — Sun, 18 Oct 2015 08:44:41 GMT

hi,

if im logging in with my new credentials in the access point its recognaize me as my old credentials

and then i cant open any documents because my old user dont have authorization to the documents.