How to make document cal total update after purchasing more?

stevelord — Mon, 29 Jun 2015 15:17:07 GMT

Hi, we had 60 document cals and purchased another 10. The total on QVMC is still showing 60. Anyone know offhand what I have to push or update to make the total reflect the new count? Or do I just have to wait a business day or something for them to appear? (We received our email receipt 6:30pm EST Friday.)

Running this by Qlik concierge for fun too to make a little race of it.

Thanks in advance!

-Steve

Re: How to make document cal total update after purchasing more?

stevelord — Mon, 29 Jun 2015 19:40:37 GMT

Qlik Concierge sent me text from an LEF file I didn't receive with the purchase confirmation. I just copied that into where the same kind of text was visible in the QVMC Server Cals tab, over the text that was there. (I saved the old text in notepad in case something blew up and I needed it for any reason.) The line about document cals went from 60 to 70 and an alphanumeric keycode line at the bottom changed as well. I entered a control code from the purchase receipt (characters were hidden interestingly), then pushed apply. It prompted about restarting qv server, I hit okay, and voila!

Qlik Concierge person nailed it. I did put in a suggestion that they include that LEF text and concierge's steps in their document cal purchase confirmation emails.

topic How to make document cal total update after purchasing more? in QlikView

How to make document cal total update after purchasing more?

Re: How to make document cal total update after purchasing more?