topic Re: QDS gets disconnected frequently in Reporting Service & Alerting

QDS gets disconnected frequently

Rema_04 — Wed, 29 Jan 2025 15:57:23 GMT

The QDS service on the prod server gets disconnected frequently with below error:

A timeout (30000 milliseconds) was reached while waiting for a transaction response from the QlikViewDistributionService service.

Can anyone help here

Re: QDS gets disconnected frequently

Ray_Strother — Tue, 12 Sep 2023 17:38:18 GMT

Hello,

1. You can adjust the communication timeout between the QMS and QDS server per below link.
https://community.qlik.com/t5/Official-Support-Articles/QlikView-Management-Service-Log-Error-Error-Failed-to-retrieve/ta-p/1716286

2. How busy is your QDS server , does the issue happen when it's under high usage . (meaning reload) .

3. Confirm there aren't any network delay between the servers (if multinode) .

Re: QDS gets disconnected frequently

Rema_04 — Wed, 13 Sep 2023 07:36:30 GMT

Thankyou for your response.Regarding your questions, pfb answers:

2. How busy is your QDS server , does the issue happen when it's under high usage . (meaning reload) ->Yes this issue happens when there is high usage by reloads and is very frequent.The CPU usage is high.

3.Confirm there aren't any network delay between the servers (if multinode) ->No, there is no network delay on the platform

Re: QDS gets disconnected frequently

marcus_sommer — Wed, 13 Sep 2023 13:57:20 GMT

In general are the various default-configurations to timeouts and similar settings well chosen to ensure performance and stability. Therefore adjustments to them may make the matter even more worse and should be rather not the first measurement.

Before adjusting the working sets and/or the number of available cores and/or the number of max. possible concurrent tasks and/or changing any timeouts and/or moving the tasks into another order/dependency/time-slot or similar measures it would be useful to monitor the happenings on the server with the various log-files from QlikView and the OS - maybe starting with the governance dashboard.

Re: QDS gets disconnected frequently

Chip_Matejowsky — Mon, 02 Oct 2023 13:58:26 GMT

Hi @Rema_04,

Have you reviewed the QMS log? Can you upload it here?

Best Regards