topic Re: Customize Email Alerts in Reporting Service & Alerting

Customize Email Alerts

blee8286 — Wed, 29 Jan 2025 15:57:23 GMT

Does anyone know if it's possible to customize the emails sent for Alerts? Specifically, I want to remove anything that mentions Qlik (images, text, sender name, etc.) and only keep the title of the alert and the data that caused it to trigger.

Re: Customize Email Alerts

theoat — Tue, 14 Jan 2025 10:33:15 GMT

Hello,

This should be possible using automations. However, it will consume your automation stock.

Enjoy your Qlik.

Kind regards,
Théo ATRAGIE.

Re: Customize Email Alerts

blee8286 — Tue, 14 Jan 2025 18:29:02 GMT

Thanks for the reply @theoat! Would you be able to elaborate on how it would be possible via automations?

Re: Customize Email Alerts

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Re: Customize Email Alerts

theoat — Thu, 16 Jan 2025 08:36:20 GMT

Hello,

In the Start block, you can configure the automation to be triggered via a webhook. Within the connector, select Qlik Cloud Services and set the trigger as a Run Finish Event (since the alert will be tested after a reload is complete). Next, add blocks to validate or invalidate the alert value by retrieving the relevant measure and comparing its value. If the alert is validated, you can then include an Email block, allowing you to customize the email content to your preferences.

Additionally, I recently submitted a ticket on Qlik Ideation requesting the ability to trigger automations when an alert is validated Request | Feedback.

Enjoy your Qlik.

Kind regards,
Théo ATRAGIE.

Re: Customize Email Alerts

blee8286 — Thu, 16 Jan 2025 18:26:31 GMT

Thanks @theoat! Correct me if my understanding is incorrect, but it sounds like without the ability to trigger automations when an alert is validated, we'd have a situation here where two emails are being sent when the alert is triggered?

Re: Customize Email Alerts

theoat — Fri, 17 Jan 2025 08:34:23 GMT

No, because when an alert triggers an automation, the alert itself is deactivated in this case. It's the automation that runs each time the application is reloaded.

Within this automation, the value of a measure is tested to simulate the alert's functionality directly in the automation. This allows replicating the expected behavior without needing to keep the alert active.

Enjoy your Qlik.

Kind regards,
Théo ATRAGIE.

Re: Customize Email Alerts

blee8286 — Fri, 17 Jan 2025 18:50:50 GMT

Oh then that's great as it sounds like this functionality / solution is available today.

If that is the case, what is the purpose of your ticket on Qlik Ideation requesting the ability to trigger automations when an alert is validated?