topic Re: No e-Mail with set password link after installation in Reporting Service & Alerting

No e-Mail with set password link after installation

pwagner — Wed, 29 Jan 2025 15:57:23 GMT

Hello community,

I installed and licensed Qlik Alerting successfully. Unfortunately I have not received the e-mail with the set password link yet. I tried with 'Recover Passwort' - no e-mail with set password link.

On the same machine is NPrinting as well. I used the equal e-mail configuration for Qlik Alerting as we use for NPrinting.

All services are up and running.

Furthermore during e-mail configuration I have not found any button with 'Test Connection'.

Do you have any ideas how to solve this topic? @Sunil_Kenth?

Thank you.

Best regards, Patrick

Re: No e-Mail with set password link after installation

Sunil_Kenth — Mon, 11 May 2020 10:18:01 GMT

Hi Patrick,

Did you receive a confirmation email saying that the mail server had been configured correctly? The email would've been sent to the email address you used in the mail server configuration page.

Also, check in the junk folders in case the mail has landed in there.

Thanks,

Sunil

Re: No e-Mail with set password link after installation

avastani — Mon, 11 May 2020 13:41:11 GMT

Same here. Albeit in my case, I am able to set the email server information, but I am not getting any test email or alert emails

The services for Qlik Alerting are running fine but I don't see any emails in the daemon folders queued, sent, not sent etc.

Nothing in the Junk folder. No confirmation email received after setup either

Re: No e-Mail with set password link after installation

pwagner — Mon, 11 May 2020 14:05:01 GMT

Hello Sunil,

no, did not receive a test e-mail.

Meanwhile Qlik Alerting works. The email configuration was wrong. At the moment I am testing if I receive Alert EMails.

Best regards, Patrick

Re: No e-Mail with set password link after installation

avastani — Mon, 11 May 2020 18:32:31 GMT

@Sunil_Kenth,

no test emails coming through. All license allocations done, all services running, system alerts configured for job failures.

for some reason getting no emails.

Here's the log from email messaging service's daemon folder. Don't know where it is picking up 127.0.0.1 from. COuld that be a setup issue? in the config.json for the services?

Started by default
email-messenger started at 5/11/2020, 8:29:30 AM
PID: 7356. HTTPS Port: 4568
hit /email
hit /email
hit /email
hit /email
Started by default
email-messenger started at 5/11/2020, 9:25:01 AM
PID: 15320. HTTPS Port: 4568
{ Error: connect ECONNREFUSED 127.0.0.1:4561
at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1107:14)
errno: 'ECONNREFUSED',
code: 'ECONNREFUSED',
syscall: 'connect',
address: '127.0.0.1',
port: 4561 }
hit /email
hit /email
hit /email

Re: No e-Mail with set password link after installation

Sunil_Kenth — Tue, 12 May 2020 06:28:24 GMT

Hi Avastani,

Are you able to successfully test the email server configuration from Admin > Channels?

If so, a confirmation email should be sent to the email address you have used in the 'User Email' field.

Thanks,

Sunil

Re: No e-Mail with set password link after installation

marcginqo — Wed, 13 May 2020 00:04:28 GMT

Hi @pwagner

What I found out that you need to do an additional setting which I believe I did not find in the installation documentation.

When you go to the Qlik Alerting portal click on Admin -> User Management -> License Allocation.

Next is to click on Broadcast and assign a license to a user by moving him from the unassigned to pending (with the right arrow). It will end up in the pending list and after a few moments it will be in the assigned list.

I also added the same user to the Standard License type through the same process.

After that my user got the email notifications.

Marc

Re: No e-Mail with set password link after installation

avastani — Wed, 13 May 2020 00:32:55 GMT

The Test Email functionality definitely does not work.

I am on AWS so I had to permit port 587 for comms to work which is odd, because if all traffic is permitted on outbound, then why would that not work, and use a trusted cert (undocumented how to take a pfx and generate pem and key.pem) so had to dig that up from dependable openssl

Alerts are working now.

Re: No e-Mail with set password link after installation

pwagner — Wed, 13 May 2020 05:13:32 GMT

Hello @marcginqo

Thank you for your advice. You are right, this step has not been added to the installation documentation.

In my case all of my recipients has an 'Broadcast license' got.

I am pretty sure that some settings on the SMTP server are not OK at the moment. In the email-messenger log file I get this error:

{ Error: Mail command failed: 421 4.4.2 Message submission rate for this client has exceeded the configured limit

at SMTPConnection._formatError (C:\Program Files\Qlik Alerting\email-messenger\node_modules\nodemailer\lib\smtp-connection\index.js:784:19)

at SMTPConnection._actionMAIL (C:\Program Files\Qlik Alerting\email-messenger\node_modules\nodemailer\lib\smtp-connection\index.js:1553:34)

at SMTPConnection._responseActions.push.str (C:\Program Files\Qlik Alerting\email-messenger\node_modules\nodemailer\lib\smtp-connection\index.js:1035:18)

at SMTPConnection._processResponse (C:\Program Files\Qlik Alerting\email-messenger\node_modules\nodemailer\lib\smtp-connection\index.js:942:20)

at SMTPConnection._onData (C:\Program Files\Qlik Alerting\email-messenger\node_modules\nodemailer\lib\smtp-connection\index.js:749:14)

at TLSSocket.SMTPConnection._onSocketData.chunk (C:\Program Files\Qlik Alerting\email-messenger\node_modules\nodemailer\lib\smtp-connection\index.js:195:44)

at TLSSocket.emit (events.js:198:13)

at addChunk (_stream_readable.js:288:12)

at readableAddChunk (_stream_readable.js:269:11)

at TLSSocket.Readable.push (_stream_readable.js:224:10)

code: 'EENVELOPE',

response:

'421 4.4.2 Message submission rate for this client has exceeded the configured limit',

responseCode: 421,

command: 'MAIL FROM' }

Do somebody know this error? If yes, which setting is on the SMTP not OK?

Best regards, Patrick

Re: No e-Mail with set password link after installation

Sunil_Kenth — Wed, 13 May 2020 06:23:38 GMT

Hi Patrick,

Is there a mail server administrator that you can check with? From doing a quick Google on the error message it seems to be related to a setting on the SMTP server, see here:

https://www.servolutions.com/support/articles/messagesubmissionrate.htm

Regards,

Sunil

Re: No e-Mail with set password link after installation

Sunil_Kenth — Wed, 13 May 2020 06:42:26 GMT

Hi Marc,

Just to clarify on this for other Community members. In order to receive an alert from Qlik Alerting you need to have a license allocated to the user (Standard or Broadcast) - no license = no alerts.

For testing the mail server configuration through Admin > Channels, there is no license required for this.

Regards,

Sunil

Re: No e-Mail with set password link after installation

marcginqo — Wed, 13 May 2020 14:08:44 GMT

Thank you @Sunil_Kenth for the information.

I just wanted to mention this because it is/was not in the installation guide for setting up Qlik Alerting. I did not get any emails either and I found this setting when going through the admin part of Qlik Alerting.

When I added myself I got the alerts.

Marc

Re: No e-Mail with set password link after installation

Tool_Tip — Tue, 15 Oct 2024 06:22:41 GMT

HI ALL,

We have set up data alert and out issue is we are able to receive an email alert in our mail box but as mentioned in below qlik help post, we are not getting any hyperlink to our dashboard :

Kindly help