topic Re: Qlik Alerting Extension authentication failed! in Reporting Service & Alerting

Qlik Alerting Extension authentication failed!

jabares123 — Wed, 29 Jan 2025 15:57:23 GMT

Hi guys,

When testing the qlik alerting extension from the qlik sense app, it shows me a message saying "authentication failed ......"

I have enabled port 4552 and check https. If I change the port to 4551 and uncheck the check it shows me another error message: "Could not retrieve user info....."

Can anybody help me?

I have tried everything and do not know what else to look at.

Thank you!

Re: Qlik Alerting Extension authentication failed!

Sunil_Kenth — Tue, 30 Jun 2020 11:07:16 GMT

Hi,

What version of Qlik Alerting have you installed?

There is a known issue with Qlik Alerting June 2020 whereby if there are numbers present in the host name entered into the extension configuration settings then this isn't supported. This has been resolved now and a service release will be made available over the next few days.

Regards,

Sunil

Re: Qlik Alerting Extension authentication failed!

jabares123 — Tue, 30 Jun 2020 11:21:40 GMT

Hi,
thanks for you request.

I has install June 2020.

I don't have numbers in the host name, this problem not attached for me.

Can you give other idea please?

Re: Qlik Alerting Extension authentication failed!

Sunil_Kenth — Tue, 30 Jun 2020 11:25:48 GMT

Hi,

Has you Qlik Sense license been updated to include Qlik Alerting? If you check in Qlik Sense QMC under site license, do you see any reference for Qlik Alerting? If not, then please speak with your partner manager to get your license updated.

Thanks,

Sunil

Re: Qlik Alerting Extension authentication failed!

jabares123 — Tue, 30 Jun 2020 11:39:35 GMT

Thanks for you request.

I still haven't been able to speak to my systems buddy to check this.
But I tell you that the web portal qlik alerting works ok, I can create data alerts and emails arrive correctly.

The communication between Qlik Alerting and Sense is OK (I think) but the problem is only in the qlik alerting extension (button)

Re: Qlik Alerting Extension authentication failed!

Sunil_Kenth — Tue, 30 Jun 2020 11:47:23 GMT

Great - are the alerts triggering as expected? You should get 2 emails. One will be confirmation that the alert has been created and the other is for alerts being triggered. The triggered alert is the one that requires the license to be enabled. You can also do a license check from the Qlik Alerting server:

- Access the server through a remote desktop session
- Navigate to c:/program files/qlik alerting/setup/licence-check
- Open a cmd line window with admin privileges
- Enter npm start and press enter
- If the connection to Qlik Sense is successful the licenseFile.json and rawFile.json will be updated in this folder
the licenseFile.json will show a summary of the details that Qlik Alerting has picked up from Qlik Sense
The licenseFile should return data suggesting an active license if not then check this with your partner manager.

Re: Qlik Alerting Extension authentication failed!

jabares123 — Tue, 30 Jun 2020 11:53:32 GMT

Thanks, I'm going to check that.

Re: Qlik Alerting Extension authentication failed!

jabares123 — Tue, 30 Jun 2020 16:01:39 GMT

I checked all the points and the error continue apperence.

Re: Qlik Alerting Extension authentication failed!

jabares123 — Wed, 01 Jul 2020 08:08:24 GMT

Hello, for giving more context of my situation:
There are two servers, one for qliksense and one for qlik alerting.

My user correctly access qlik sense, in QMC I have an assigned PROFESSIONAL license.
In qlikalerting web portal I access correctly, I am admin.

Does this scenario change the configuration anything?

Re: Qlik Alerting Extension authentication failed!

Sunil_Kenth — Wed, 08 Jul 2020 11:05:45 GMT

Hi,

This configuration is fine as long as you have Qlik Alerting added to your Qlik Sense license.

Have you tried using the latest service release available on the download site?

Regards,

Sunil

Re: Qlik Alerting Extension authentication failed!

jabares123 — Wed, 08 Jul 2020 11:15:57 GMT

Hi,

we have install Qlik Alerting June 2020 SR1 2020-07-01

Alse in Qlik Sense license we have Qlik Alerting added in LEF.

I don´t know what more do and check

Re: Qlik Alerting Extension authentication failed!

Sunil_Kenth — Wed, 08 Jul 2020 11:42:49 GMT

I have sent you a personal message, please check and let me know.

Thanks,

Sunil

Re: Qlik Alerting Extension authentication failed!

Sandra_Ospina — Tue, 21 Jul 2020 17:25:24 GMT

Hi,

have you been able to fix the error? I have this same issue.

Thank you,

Sandra

Re: Qlik Alerting Extension authentication failed!

TylerR — Tue, 04 Aug 2020 14:46:36 GMT

Have you been able to solve this? I am having the same issue.

Re: Qlik Alerting Extension authentication failed!

bsk717 — Thu, 05 Feb 2026 12:45:06 GMT

Hi, have you got a fix ? I am also having the same issue.