topic SLA Calculation in Reporting Service & Alerting

topic SLA Calculation in Reporting Service & Alerting https://community.qlik.com/t5/Reporting-Service-Alerting/SLA-Calculation/m-p/1980824#M411 <P>Hi Team </P> <P>please assist,</P> <P>i have been given 24 hours SLA to resolve a call, the call was logged on this date 2022-09-13 12:30. working hours is 08:00 am till 18:00 pm. </P> <P> </P> <P>what will be the formula to calculate the hours left for the call to reach SLA and exclude after hours </P> Fri, 15 Nov 2024 22:02:20 GMT Naledi22 2024-11-15T22:02:20Z SLA Calculation https://community.qlik.com/t5/Reporting-Service-Alerting/SLA-Calculation/m-p/1980824#M411 <P>Hi Team </P> <P>please assist,</P> <P>i have been given 24 hours SLA to resolve a call, the call was logged on this date 2022-09-13 12:30. working hours is 08:00 am till 18:00 pm. </P> <P> </P> <P>what will be the formula to calculate the hours left for the call to reach SLA and exclude after hours </P> Fri, 15 Nov 2024 22:02:20 GMT https://community.qlik.com/t5/Reporting-Service-Alerting/SLA-Calculation/m-p/1980824#M411 Naledi22 2024-11-15T22:02:20Z