topic Q&A with Qlik - Oct. 19, 2021 - Chatbot, Case Portal, and Community, Oh My! in Techspert Events

topic Q&A with Qlik - Oct. 19, 2021 - Chatbot, Case Portal, and Community, Oh My! in Techspert Events https://community.qlik.com/t5/Techspert-Events/Q-amp-A-with-Qlik-Oct-19-2021-Chatbot-Case-Portal-and-Community/m-p/1861702#M29 <P><SPAN class="style-scope yt-formatted-string"><div class="video-embed-center video-embed"><iframe class="embedly-embed" src="https://cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.youtube.com%2Fembed%2FN32IIH_m6vQ%3Ffeature%3Doembed&display_name=YouTube&url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DN32IIH_m6vQ&image=https%3A%2F%2Fi.ytimg.com%2Fvi%2FN32IIH_m6vQ%2Fhqdefault.jpg&type=text%2Fhtml&schema=youtube" width="600" height="337" scrolling="no" title="Q&A with Qlik: Case Portal, Chat, and Community Oh My" frameborder="0" allow="autoplay; fullscreen; encrypted-media; picture-in-picture;" allowfullscreen="true"></iframe></div></SPAN></P> <P><SPAN class="style-scope yt-formatted-string">This is the recording for the Q&A with Qlik webinar - "Chatbot, Case Portal, and Community, Oh My!" on October 19, 2021.</SPAN></P> <P><STRONG><SPAN class="style-scope yt-formatted-string">Questions:</SPAN></STRONG></P> <UL> <LI><SPAN class="style-scope yt-formatted-string"><A class="yt-simple-endpoint style-scope yt-formatted-string" dir="auto" spellcheck="false" href="https://www.youtube.com/watch?v=N32IIH_m6vQ&t=355s" target="_blank">05:55</A> Qlik Community Overview </SPAN></LI> <LI><SPAN class="style-scope yt-formatted-string"><A class="yt-simple-endpoint style-scope yt-formatted-string" dir="auto" spellcheck="false" href="https://www.youtube.com/watch?v=N32IIH_m6vQ&t=570s" target="_blank">09:30</A> Why move the Support Case Portal? </SPAN></LI> <LI><SPAN class="style-scope yt-formatted-string"><A class="yt-simple-endpoint style-scope yt-formatted-string" dir="auto" spellcheck="false" href="https://www.youtube.com/watch?v=N32IIH_m6vQ&t=791s" target="_blank">13:11</A> Chatbot opening cases </SPAN></LI> <LI><SPAN class="style-scope yt-formatted-string"><A class="yt-simple-endpoint style-scope yt-formatted-string" dir="auto" spellcheck="false" href="https://www.youtube.com/watch?v=N32IIH_m6vQ&t=893s" target="_blank">14:53</A> Previously closed cases, prior to portal migration </SPAN></LI> <LI><SPAN class="style-scope yt-formatted-string"><A class="yt-simple-endpoint style-scope yt-formatted-string" dir="auto" spellcheck="false" href="https://www.youtube.com/watch?v=N32IIH_m6vQ&t=1041s" target="_blank">17:21</A> Logging in to view legacy cases </SPAN></LI> <LI><SPAN class="style-scope yt-formatted-string"><A class="yt-simple-endpoint style-scope yt-formatted-string" dir="auto" spellcheck="false" href="https://www.youtube.com/watch?v=N32IIH_m6vQ&t=1154s" target="_blank">19:14</A> Downloads </SPAN></LI> <LI><SPAN class="style-scope yt-formatted-string"><A class="yt-simple-endpoint style-scope yt-formatted-string" dir="auto" spellcheck="false" href="https://www.youtube.com/watch?v=N32IIH_m6vQ&t=1335s" target="_blank">22:15</A> Seeing cases organization wide </SPAN></LI> <LI><SPAN class="style-scope yt-formatted-string"><A class="yt-simple-endpoint style-scope yt-formatted-string" dir="auto" spellcheck="false" href="https://www.youtube.com/watch?v=N32IIH_m6vQ&t=1342s" target="_blank">22:22</A> Adding Stakeholders to cases </SPAN></LI> <LI><SPAN class="style-scope yt-formatted-string"><A class="yt-simple-endpoint style-scope yt-formatted-string" dir="auto" spellcheck="false" href="https://www.youtube.com/watch?v=N32IIH_m6vQ&t=1537s" target="_blank">25:37</A> Case notifications </SPAN></LI> <LI><SPAN class="style-scope yt-formatted-string"><A class="yt-simple-endpoint style-scope yt-formatted-string" dir="auto" spellcheck="false" href="https://www.youtube.com/watch?v=N32IIH_m6vQ&t=1589s" target="_blank">26:29</A> Partner visibility in case portal </SPAN></LI> <LI><SPAN class="style-scope yt-formatted-string"><A class="yt-simple-endpoint style-scope yt-formatted-string" dir="auto" spellcheck="false" href="https://www.youtube.com/watch?v=N32IIH_m6vQ&t=1716s" target="_blank">28:36</A> Enabling followers while creating case </SPAN></LI> <LI><SPAN class="style-scope yt-formatted-string"><A class="yt-simple-endpoint style-scope yt-formatted-string" dir="auto" spellcheck="false" href="https://www.youtube.com/watch?v=N32IIH_m6vQ&t=1755s" target="_blank">29:15</A> Uploading data greater than 75 megabytes </SPAN></LI> <LI><SPAN class="style-scope yt-formatted-string"><A class="yt-simple-endpoint style-scope yt-formatted-string" dir="auto" spellcheck="false" href="https://www.youtube.com/watch?v=N32IIH_m6vQ&t=1842s" target="_blank">30:42</A> Can a user be flagged as always getting notifications for org. cases? </SPAN></LI> <LI><SPAN class="style-scope yt-formatted-string"><A class="yt-simple-endpoint style-scope yt-formatted-string" dir="auto" spellcheck="false" href="https://www.youtube.com/watch?v=N32IIH_m6vQ&t=1881s" target="_blank">31:21</A> Comments lost from open case migrating with portal </SPAN></LI> <LI><SPAN class="style-scope yt-formatted-string"><A class="yt-simple-endpoint style-scope yt-formatted-string" dir="auto" spellcheck="false" href="https://www.youtube.com/watch?v=N32IIH_m6vQ&t=2128s" target="_blank">35:28</A> Cannot view Case Portal, login issue </SPAN></LI> <LI><SPAN class="style-scope yt-formatted-string"><A class="yt-simple-endpoint style-scope yt-formatted-string" dir="auto" spellcheck="false" href="https://www.youtube.com/watch?v=N32IIH_m6vQ&t=2188s" target="_blank">36:28</A> Sending direct messages in Community </SPAN></LI> <LI><SPAN class="style-scope yt-formatted-string"><A class="yt-simple-endpoint style-scope yt-formatted-string" dir="auto" spellcheck="false" href="https://www.youtube.com/watch?v=N32IIH_m6vQ&t=2312s" target="_blank">38:32</A> Date display </SPAN></LI> <LI><SPAN class="style-scope yt-formatted-string"><A class="yt-simple-endpoint style-scope yt-formatted-string" dir="auto" spellcheck="false" href="https://www.youtube.com/watch?v=N32IIH_m6vQ&t=2354s" target="_blank">39:14</A> Where to find upcoming notices </SPAN></LI> <LI><SPAN class="style-scope yt-formatted-string"><A class="yt-simple-endpoint style-scope yt-formatted-string" dir="auto" spellcheck="false" href="https://www.youtube.com/watch?v=N32IIH_m6vQ&t=2439s" target="_blank">40:39</A> Community Notification settings </SPAN></LI> <LI><SPAN class="style-scope yt-formatted-string"><A class="yt-simple-endpoint style-scope yt-formatted-string" dir="auto" spellcheck="false" href="https://www.youtube.com/watch?v=N32IIH_m6vQ&t=2439s" target="_blank">40:39</A> Community Forum & Groups overview </SPAN></LI> <LI><SPAN class="style-scope yt-formatted-string"><A class="yt-simple-endpoint style-scope yt-formatted-string" dir="auto" spellcheck="false" href="https://www.youtube.com/watch?v=N32IIH_m6vQ&t=2684s" target="_blank">44:44</A> Where to find license information </SPAN></LI> <LI><SPAN class="style-scope yt-formatted-string"><A class="yt-simple-endpoint style-scope yt-formatted-string" dir="auto" spellcheck="false" href="https://www.youtube.com/watch?v=N32IIH_m6vQ&t=2734s" target="_blank">45:34</A> Difference between Account related and Product related issues </SPAN></LI> <LI><SPAN class="style-scope yt-formatted-string"><A class="yt-simple-endpoint style-scope yt-formatted-string" dir="auto" spellcheck="false" href="https://www.youtube.com/watch?v=N32IIH_m6vQ&t=3101s" target="_blank">51:41</A> Resource site distinctions (Qlik Community, Qlik Help, Qlik Learning) </SPAN></LI> <LI><SPAN class="style-scope yt-formatted-string"><A class="yt-simple-endpoint style-scope yt-formatted-string" dir="auto" spellcheck="false" href="https://www.youtube.com/watch?v=N32IIH_m6vQ&t=3262s" target="_blank">54:22</A> Demos at Qlik vs. Gallery resources </SPAN></LI> <LI><SPAN class="style-scope yt-formatted-string"><A class="yt-simple-endpoint style-scope yt-formatted-string" dir="auto" spellcheck="false" href="https://www.youtube.com/watch?v=N32IIH_m6vQ&t=3401s" target="_blank">56:41</A> Survey Raffle Winner!</SPAN></LI> </UL> <P> </P> <P><STRONG><SPAN class="style-scope yt-formatted-string">Please see transcript attached. </SPAN></STRONG></P> <P><SPAN>For more Techspert Q&A with Qlik webinars, please see: <A href="https://community.qlik.com/t5/Q-A-with-Qlik/bd-p/talk-to-experts-tuesday" target="_blank" rel="noopener">Q&A with Qlik | Qlik Community</A></SPAN></P> Sat, 20 Nov 2021 02:46:51 GMT Katie_Davis 2021-11-20T02:46:51Z Q&A with Qlik - Oct. 19, 2021 - Chatbot, Case Portal, and Community, Oh My! https://community.qlik.com/t5/Techspert-Events/Q-amp-A-with-Qlik-Oct-19-2021-Chatbot-Case-Portal-and-Community/m-p/1861702#M29 <P><SPAN class="style-scope yt-formatted-string"><div class="video-embed-center video-embed"><iframe class="embedly-embed" src="https://cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.youtube.com%2Fembed%2FN32IIH_m6vQ%3Ffeature%3Doembed&display_name=YouTube&url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DN32IIH_m6vQ&image=https%3A%2F%2Fi.ytimg.com%2Fvi%2FN32IIH_m6vQ%2Fhqdefault.jpg&type=text%2Fhtml&schema=youtube" width="600" height="337" scrolling="no" title="Q&A with Qlik: Case Portal, Chat, and Community Oh My" frameborder="0" allow="autoplay; fullscreen; encrypted-media; picture-in-picture;" allowfullscreen="true"></iframe></div></SPAN></P> <P><SPAN class="style-scope yt-formatted-string">This is the recording for the Q&A with Qlik webinar - "Chatbot, Case Portal, and Community, Oh My!" on October 19, 2021.</SPAN></P> <P><STRONG><SPAN class="style-scope yt-formatted-string">Questions:</SPAN></STRONG></P> <UL> <LI><SPAN class="style-scope yt-formatted-string"><A class="yt-simple-endpoint style-scope yt-formatted-string" dir="auto" spellcheck="false" href="https://www.youtube.com/watch?v=N32IIH_m6vQ&t=355s" target="_blank">05:55</A> Qlik Community Overview </SPAN></LI> <LI><SPAN class="style-scope yt-formatted-string"><A class="yt-simple-endpoint style-scope yt-formatted-string" dir="auto" spellcheck="false" href="https://www.youtube.com/watch?v=N32IIH_m6vQ&t=570s" target="_blank">09:30</A> Why move the Support Case Portal? </SPAN></LI> <LI><SPAN class="style-scope yt-formatted-string"><A class="yt-simple-endpoint style-scope yt-formatted-string" dir="auto" spellcheck="false" href="https://www.youtube.com/watch?v=N32IIH_m6vQ&t=791s" target="_blank">13:11</A> Chatbot opening cases </SPAN></LI> <LI><SPAN class="style-scope yt-formatted-string"><A class="yt-simple-endpoint style-scope yt-formatted-string" dir="auto" spellcheck="false" href="https://www.youtube.com/watch?v=N32IIH_m6vQ&t=893s" target="_blank">14:53</A> Previously closed cases, prior to portal migration </SPAN></LI> <LI><SPAN class="style-scope yt-formatted-string"><A class="yt-simple-endpoint style-scope yt-formatted-string" dir="auto" spellcheck="false" href="https://www.youtube.com/watch?v=N32IIH_m6vQ&t=1041s" target="_blank">17:21</A> Logging in to view legacy cases </SPAN></LI> <LI><SPAN class="style-scope yt-formatted-string"><A class="yt-simple-endpoint style-scope yt-formatted-string" dir="auto" spellcheck="false" href="https://www.youtube.com/watch?v=N32IIH_m6vQ&t=1154s" target="_blank">19:14</A> Downloads </SPAN></LI> <LI><SPAN class="style-scope yt-formatted-string"><A class="yt-simple-endpoint style-scope yt-formatted-string" dir="auto" spellcheck="false" href="https://www.youtube.com/watch?v=N32IIH_m6vQ&t=1335s" target="_blank">22:15</A> Seeing cases organization wide </SPAN></LI> <LI><SPAN class="style-scope yt-formatted-string"><A class="yt-simple-endpoint style-scope yt-formatted-string" dir="auto" spellcheck="false" href="https://www.youtube.com/watch?v=N32IIH_m6vQ&t=1342s" target="_blank">22:22</A> Adding Stakeholders to cases </SPAN></LI> <LI><SPAN class="style-scope yt-formatted-string"><A class="yt-simple-endpoint style-scope yt-formatted-string" dir="auto" spellcheck="false" href="https://www.youtube.com/watch?v=N32IIH_m6vQ&t=1537s" target="_blank">25:37</A> Case notifications </SPAN></LI> <LI><SPAN class="style-scope yt-formatted-string"><A class="yt-simple-endpoint style-scope yt-formatted-string" dir="auto" spellcheck="false" href="https://www.youtube.com/watch?v=N32IIH_m6vQ&t=1589s" target="_blank">26:29</A> Partner visibility in case portal </SPAN></LI> <LI><SPAN class="style-scope yt-formatted-string"><A class="yt-simple-endpoint style-scope yt-formatted-string" dir="auto" spellcheck="false" href="https://www.youtube.com/watch?v=N32IIH_m6vQ&t=1716s" target="_blank">28:36</A> Enabling followers while creating case </SPAN></LI> <LI><SPAN class="style-scope yt-formatted-string"><A class="yt-simple-endpoint style-scope yt-formatted-string" dir="auto" spellcheck="false" href="https://www.youtube.com/watch?v=N32IIH_m6vQ&t=1755s" target="_blank">29:15</A> Uploading data greater than 75 megabytes </SPAN></LI> <LI><SPAN class="style-scope yt-formatted-string"><A class="yt-simple-endpoint style-scope yt-formatted-string" dir="auto" spellcheck="false" href="https://www.youtube.com/watch?v=N32IIH_m6vQ&t=1842s" target="_blank">30:42</A> Can a user be flagged as always getting notifications for org. cases? </SPAN></LI> <LI><SPAN class="style-scope yt-formatted-string"><A class="yt-simple-endpoint style-scope yt-formatted-string" dir="auto" spellcheck="false" href="https://www.youtube.com/watch?v=N32IIH_m6vQ&t=1881s" target="_blank">31:21</A> Comments lost from open case migrating with portal </SPAN></LI> <LI><SPAN class="style-scope yt-formatted-string"><A class="yt-simple-endpoint style-scope yt-formatted-string" dir="auto" spellcheck="false" href="https://www.youtube.com/watch?v=N32IIH_m6vQ&t=2128s" target="_blank">35:28</A> Cannot view Case Portal, login issue </SPAN></LI> <LI><SPAN class="style-scope yt-formatted-string"><A class="yt-simple-endpoint style-scope yt-formatted-string" dir="auto" spellcheck="false" href="https://www.youtube.com/watch?v=N32IIH_m6vQ&t=2188s" target="_blank">36:28</A> Sending direct messages in Community </SPAN></LI> <LI><SPAN class="style-scope yt-formatted-string"><A class="yt-simple-endpoint style-scope yt-formatted-string" dir="auto" spellcheck="false" href="https://www.youtube.com/watch?v=N32IIH_m6vQ&t=2312s" target="_blank">38:32</A> Date display </SPAN></LI> <LI><SPAN class="style-scope yt-formatted-string"><A class="yt-simple-endpoint style-scope yt-formatted-string" dir="auto" spellcheck="false" href="https://www.youtube.com/watch?v=N32IIH_m6vQ&t=2354s" target="_blank">39:14</A> Where to find upcoming notices </SPAN></LI> <LI><SPAN class="style-scope yt-formatted-string"><A class="yt-simple-endpoint style-scope yt-formatted-string" dir="auto" spellcheck="false" href="https://www.youtube.com/watch?v=N32IIH_m6vQ&t=2439s" target="_blank">40:39</A> Community Notification settings </SPAN></LI> <LI><SPAN class="style-scope yt-formatted-string"><A class="yt-simple-endpoint style-scope yt-formatted-string" dir="auto" spellcheck="false" href="https://www.youtube.com/watch?v=N32IIH_m6vQ&t=2439s" target="_blank">40:39</A> Community Forum & Groups overview </SPAN></LI> <LI><SPAN class="style-scope yt-formatted-string"><A class="yt-simple-endpoint style-scope yt-formatted-string" dir="auto" spellcheck="false" href="https://www.youtube.com/watch?v=N32IIH_m6vQ&t=2684s" target="_blank">44:44</A> Where to find license information </SPAN></LI> <LI><SPAN class="style-scope yt-formatted-string"><A class="yt-simple-endpoint style-scope yt-formatted-string" dir="auto" spellcheck="false" href="https://www.youtube.com/watch?v=N32IIH_m6vQ&t=2734s" target="_blank">45:34</A> Difference between Account related and Product related issues </SPAN></LI> <LI><SPAN class="style-scope yt-formatted-string"><A class="yt-simple-endpoint style-scope yt-formatted-string" dir="auto" spellcheck="false" href="https://www.youtube.com/watch?v=N32IIH_m6vQ&t=3101s" target="_blank">51:41</A> Resource site distinctions (Qlik Community, Qlik Help, Qlik Learning) </SPAN></LI> <LI><SPAN class="style-scope yt-formatted-string"><A class="yt-simple-endpoint style-scope yt-formatted-string" dir="auto" spellcheck="false" href="https://www.youtube.com/watch?v=N32IIH_m6vQ&t=3262s" target="_blank">54:22</A> Demos at Qlik vs. Gallery resources </SPAN></LI> <LI><SPAN class="style-scope yt-formatted-string"><A class="yt-simple-endpoint style-scope yt-formatted-string" dir="auto" spellcheck="false" href="https://www.youtube.com/watch?v=N32IIH_m6vQ&t=3401s" target="_blank">56:41</A> Survey Raffle Winner!</SPAN></LI> </UL> <P> </P> <P><STRONG><SPAN class="style-scope yt-formatted-string">Please see transcript attached. </SPAN></STRONG></P> <P><SPAN>For more Techspert Q&A with Qlik webinars, please see: <A href="https://community.qlik.com/t5/Q-A-with-Qlik/bd-p/talk-to-experts-tuesday" target="_blank" rel="noopener">Q&A with Qlik | Qlik Community</A></SPAN></P> Sat, 20 Nov 2021 02:46:51 GMT https://community.qlik.com/t5/Techspert-Events/Q-amp-A-with-Qlik-Oct-19-2021-Chatbot-Case-Portal-and-Community/m-p/1861702#M29 Katie_Davis 2021-11-20T02:46:51Z