Rim nodes going into offline state post server reboot
Hello Community,
On last weekend we have upgraded Qlik Sense from May 2024 Patch 4 to May 2025 Patch 4. Upgrade was successful on all the nodes, however 2 RIM nodes went into offline state in QMC even though services were running in the server. After multiple uninstallation and installation and by removing the certificates from RIM nodes, a fresh installation and distribution of the certificates resolved the issue.
However, yesterday after weekly server reboot both the nodes again went into offline state and same error message appeared in the repository and license log files. Again, after removing and re-distributing the certificates nodes are online. However, it seems that again after the next reboot the issue will resurface.
Anybody has any idea on what could be the issue because from logs its not quite clear on the issue.
Error messages:
Repository trace:
There was an error contacting the license service. Keep retrying... (1 failed requests) GET /v1/licenses/overview StatusCode: InternalServerError Response: . Could not connect to the license service. NO-STACKTRACE cf1e603c-4587-467c-aae4-9b6b4e77dde5
API call to Engine service was not successful: Failed to get app 'StaticByteSize'. Value cannot be null.↵↓Parameter name: stream at System.IO.StreamReader..ctor(Stream stream, Encoding encoding, Boolean detectEncodingFromByteOrderMarks, Int32 bufferSize, Boolean leaveOpen)↵↓ at System.IO.StreamReader..ctor(Stream stream)↵↓ at Repository.Communication.Clients.EngineClient.GetAppStaticByteSize(App app)
Error in EntityChanged event handler Value cannot be null.↵↓Parameter name: stream at Repository.Communication.Clients.EngineClient.GetAppStaticByteSize(App app)↵↓ at Repository.Core.Core.<>c__DisplayClass120_0.<GetStaticByteSize>b__0(ISecurityAwareRepository repo)↵↓ at Qlik.Sense.Common.Ioc.WorkScope.Work[T](Action`1 action)↵↓ at Repository.Core.Core.AppSize_EntityChanged(Object sender, EntityChangedEventArgs e)
Error in License log:
{"caller":"qrs_client.go:31","error":"Get \"https://localhost:4242/qrs/servernodeconfiguration/local?xrfkey=InHocSignoVinces\": dial tcp [::1]:4242: connectex: No connection could be made because the target machine actively refused it.","level":"error","logTraceId":"3a7e09ea1561a1447511ada689dee087","message":"failed retrieve central node info from QRS (communication error)","timestamp":"2025-10-19T11:39:10.8218994Z"}
