No e-Mail with set password link after installation

[pwagner]

Hello community,

I installed and licensed Qlik Alerting successfully. Unfortunately I have not received the e-mail with the set password link yet. I tried with 'Recover Passwort' - no e-mail with set password link.

On the same machine is NPrinting as well. I used the equal e-mail configuration for Qlik Alerting as we use for NPrinting.

All services are up and running.

Furthermore during e-mail configuration I have not found any button with 'Test Connection'.

Do you have any ideas how to solve this topic? @Sunil_Kenth?

Thank you.

Best regards, Patrick

[Sunil_Kenth · Accepted solution]

Hi Marc,

Just to clarify on this for other Community members.  In order to receive an alert from Qlik Alerting you need to have a license allocated to the user (Standard or Broadcast) - no license = no alerts.

For testing the mail server configuration through Admin > Channels, there is no license required for this.

Regards,

Sunil

[marcginqo]

Thank you @Sunil_Kenth for the information.

I just wanted to mention this because it is/was not in the installation guide for setting up Qlik Alerting. I did not get any emails either and I found this setting when going through the admin part of Qlik Alerting.

When I added myself I got the alerts.

Marc