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jabares123
Contributor III
Contributor III

Qlik Alerting emails notifications without sender

Hello,

I have a problem when qlik alerting sends us any notification.

Emails arrive without sender. I have configured everything correct in the Channels section, in the web portal qlik alerting.

I have the June 2020 version Any suggestion?

email qlik alerting-.png

Labels (1)
6 Replies
Sunil_Kenth
Former Employee
Former Employee

Hi,

Check that the Default Sender Email ID field in the Channel configuration is populated.

Thanks,

Sunil

jabares123
Contributor III
Contributor III
Author

Hi,

Everything is filled correctly, the email account, the id, etc, but as I said before, any notification comes to us without a return address.

Everything is very strange.

Richard_Byard
Former Employee
Former Employee

This is likely to be your mail server setup as it works in all of our different setups.

The one other thing to try is to enter a default sender. In this field you can provide just an email or a friendly name with an email providing your mail server allows the email account and the sender to be different. For example. You can enter "Qlik Alerting" <noreply@qlik.com> to show the sender as Qlik Alerting rather than just the email.

SivenM2020
Partner - Contributor III
Partner - Contributor III

Hi,

I'm having the same issue.

Did you find a solution to this problem.

thanks,

Siven

SivenM2020
Partner - Contributor III
Partner - Contributor III

Found a solution:

- Basic Authentication must be specified.

- Anonymous configuration will result in Blank Senders name.

Regards,

Siven

Anil_Babu_Samineni

Make sure your sender gateway is allowed and overlay in your domain? 

Best Anil, When applicable please mark the correct/appropriate replies as "solution" (you can mark up to 3 "solutions". Please LIKE threads if the provided solution is helpful