Access to Data Load Editor intermittently disappearing

[millerhm]

We have been having developers reporting that the menu item for the Data Load Script will just randomly disappear while working in an app in their Work stream. It's not consistent or replicatable, but it's been happening on and off for a few months - we just can't get a handle on it.

We are not modifying any permissions or roles at all, let alone access to the script, and all of these are while they're in Work, so apps they own - all users can report about when it's happening is that it is typically when they have been working in their load script for awhile, usually with multiple tabs open (i.e., checking the data model viewer) and then try to save their script or come back to the script from one of the other pages - and the option in the menu is just gone. Only ways around it are to log completely out and back in (which works sometimes) or else duplicate the app and the new app is fine. 

We are running an Enterprise Server installation of Qlik Sense, running November 2018.

Ideas?

[millerhm]

Oh, interesting. I was told it was not yet even figured out and they were aiming for April. Will check back in with Support. Thanks @ToniKautto 

[qlikdelqbz]

This problem has also happened to me. We are using Qlik Nov 2018 version. To solve this issue, I have duplicated the app. Then the load script came back. 

[millerhm]

@qlikdelqbz  - same. we're on Nov 2018 and duplicating generally solved the problem. So did logging completely out and back in most of the time. From what I've heard the fix for this should be available next time you upgrade. We're planning on putting the Apr 2019 release in our test environment once it becomes GA, so should know soon if the issue is resolved.

[millerhm]

Update:

We've installed April 2019 in our test environment and I have not heard any reports of this issue persisting, however, as it was an intermittent issue at the worst of times, I'm going to be slow to call this resolved until we go a longer period with no recurrences. However, outlook is promising.

[romankoba]

Hello,
I've noticed that issue too.
In my case before data load disappears I get some strange notifications that I don't have some rights (unfortunately I didn't make a screen of it).
That happens time to time unpredictably. More often when load editor closed without saving and/or when data model viewer is also opened at the reloading time.
However, the load editor link still work so I can reach it with manually typed link in form like:

<domain.com>/dataloadeditor/app/<appid>/

And also the load editor come back not only with an app duplication but with just an app reloading through console.

BR, Roman.

[amdantas]

I had the same problem right now. Then i've duplicated the app, but it was created without the Data Load Editor too.
In my case the problem was solved when i've restarted the Qlik Services.