Solved: Activity and points update fail? - Qlik Community

stigchel · ‎2018-03-01

Hi all,

As of today my activity and points awarded don't seem to update anymore. My activity shows content till yesterday while I posted several replies today. Points are also not added, is there an issue with the points system?

Regards,

Piet Hein

Anonymous · ‎2018-03-02

Hello,

Thanks for your patience as we worked to resolve the points issue. As Sunny and Peter pointed out, the points system began working again this afternoon. You should see an update of points that were accrued during the outage and see updates to the Activity listings as well, with a timestamp of this afternoon for any activities that occurred during the outage.

I am still awaiting final confirmation from Jive that the resolution is complete, so if anyone is still experiencing any issues, please let me know.

Thanks all, and have a great weekend.

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sunny_talwar · ‎2018-03-01

We are all having the same issue.

Chanty4u · ‎2018-03-01

may be.

ext_aaq‌ can help on this

YoussefBelloum · ‎2018-03-01

Same for me since yesterday night.

this is general issue.

Recently, it happens to me every day

Peter_Cammaert · ‎2018-03-01

Jeremy is already aware of this.

Is anyone able to document a case whereby points are due but not assigned? Discussion IDs, assignments in your Inbox and screenshot of your Activity overview where those assignments are missing would be nice.

stigchel · ‎2018-03-01

An example from today is thread/293256?sr=inbox&ru=255945

DESELECTING THE VALUES IN MULTIBOX

Posted a reply, Helpful answer, but Activity shows only up to yesterday

Assignment in Inbox

Anonymous · ‎2018-03-01

Hello,

Thank you for your comments everyone. We had been getting a few reports of points not being applied intermittently over the past weeks, but within the last day the issue transformed from intermittent to widespread.

I am reaching out to Jive to see if this is a new issue that is affecting other Jive communities, or just us. As usual, the more details we can provide, the better. Thank you stigchel for posting an example. I have passed it along to Jive and am awaiting a response.

I will continue to investigate reports to narrow down when the points stopped working.

Thanks,

Qlik Community Team

Digvijay_Singh · ‎2018-03-02

Yeah, for me as well, its been 2 days, points are not moving up. Thankfully its stuck and not going down.

YoussefBelloum · ‎2018-03-02

LOL I'm dead digvijay‌

YoussefBelloum · ‎2018-03-02

here is another example:

on the notification section, I can see everything but on the activity section the lastest activity is the lastest one of two days ago.