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senarath
Creator III
Creator III

Cannot log on to Qlik Customer Portal

Hi,

I have not been able to connect to customer portal for support requests as I have been getting attached error since inception.

Anybody has any idea ? Do I need to separately register or Can I use my exisiting user name in community ?

Thanks

Senarath

SSO_error.png

7 Replies
danieloberbilli
Specialist II
Specialist II

might be that you got 2 accounts. Try to log off the current account and log in the other account.

This happened to me - when I am logged in the community I can't access the partner site neither with this account

senarath
Creator III
Creator III
Author

Hi Daniel,

I do not have two accounts. I'm having a single account since inception.

thanks

buzzy996
Master II
Master II

yes,u have to register if u want login to customer portal.

see this,

cp.PNG

senarath
Creator III
Creator III
Author

Hi Shiva,

You mean to say that I have to register separately with customer portal and cannot use existing qlikview user name in the community ?

Peter_Cammaert

If I'm not mistaken, you can register with the same name/username. But the two worlds are separate areas, though the web site may seem to provide an integrated experience. From a community account alone, Qlik cannot deduce whether you are an employee, a partner, a customer or neither.

Peter

Peter_Cammaert

BTW this could be a sign of an intermittent problem that occasionally occurs in the Partner Portal as well. After a few hours/days, the problem is fixed/goes away. If you are sure that it has nothing to do with accounts (i.e. it worked before with a single account) and the problem doesn't disappear after a few days, I would suggest to contact Qlik Support.

Peter

buzzy996
Master II
Master II

not exactly,u suppose to be register with ur account (either community account or with new account) with portal first.