Login duration much shorter than previously

[Nicole-Smith]

I'm having to login to the community about once an hour when it used to be only once a day.  Can the duration be changed back to what it was before?

[Sue_Macaluso]

@Nicole-Smith I do not think anything was changed. Do you get logged out after an hour if you are not active on the site?

[Nicole-Smith]

Yes--if I'm on the site, go do something else for awhile, then come back, I end up having to login again.  Before the community update, I only needed to login once a day, even when not being active for a time.

[Sue_Macaluso]

@Nicole-Smith I will look into this further to see if something changed that I am not aware of.

[Sue_Macaluso · Accepted solution]

@Nicole-Smith I have checked that we still have the 24-hour log out and we didn't change anything. We did reset the time so can you monitor and let me know if this is still occurring. Thanks!

[Nicole-Smith]

The site is keeping me logged in for more than an hour at a time now.  Thank you!