Solved: My Co-worker has a case open for a westfield produ... - Qlik Community

ilikeit55 · ‎2022-02-21

How do I get added to an already opened case

Ruggero_Piccoli · ‎2022-02-22

Hi,

I would like to suggest you to ask to your colleague to send this request to the support people that are working on the case. Without the case number nobody here can help you. Thanks.

Best Regards,

Ruggero

Best Regards,
Ruggero
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View solution in original post

Katie_Davis · ‎2022-04-27

Hi @ilikeit55 checking in from Support to make sure you got the assistance you needed! Your coworker should be able to request within the open case for the agent to add you as a watcher. Please send me a direct message if you need further assistance and we'll look into the details as Ruggero was referring to above.

View solution in original post

Ruggero_Piccoli · ‎2022-02-22

Hi,

I would like to suggest you to ask to your colleague to send this request to the support people that are working on the case. Without the case number nobody here can help you. Thanks.

Best Regards,

Ruggero

Best Regards,
Ruggero
---------------------------------------------
When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads with a LIKE if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads with LIKEs if you feel additional info is useful to others.

Katie_Davis · ‎2022-04-27

Hi @ilikeit55 checking in from Support to make sure you got the assistance you needed! Your coworker should be able to request within the open case for the agent to add you as a watcher. Please send me a direct message if you need further assistance and we'll look into the details as Ruggero was referring to above.

Melissa_Potvin · ‎2022-04-27

Thank you @Katie_Davis

(I am now going to move this post to the correct forum, @ilikeit55 you may receive a notification)

My Co-worker has a case open for a westfield production high priority case. How can I be added to the case