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Vegar
Partner
Partner

Trouble embedding Youtube videos in forum

When trying to embed YouTube videos to a post reply in the forum, using the insert video button in the editor pane, I get into trouble.

I hope you can look into this issue @Anonymous and @Sue_Macaluso 

Screenshot_20190809_092302_com.android.chrome~2.jpg

The preview looks OK:

Screenshot_20190809_092352_com.android.chrome~2.jpg

After pressing the post button I get the following error message and the embedded videos are removed.

Screenshot_20190809_092136_com.android.chrome~2.jpg

 

Plees ekskuse my Swenglish and or Norweglish spelling misstakes
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6 Replies
Anonymous
Not applicable

Hi @Vegar, thanks for pointing this out.

What browser are mobile OS are you using? When I use Chrome and Safari on iOS, I don't have the video button as an option.

Thanks,
Jeremy

Vegar
Partner
Partner
Author

I'm using Chrome on an Huawei Android phone.

[Bild]


Plees ekskuse my Swenglish and or Norweglish spelling misstakes
Sue_Macaluso
Community Manager
Community Manager

@Jeremy Just doing some cleanup and ran across this.  I don't know the answer but wanted to point out that Vegar did respond.  Any ideas?

Sue Macaluso
Vegar
Partner
Partner
Author

It is still an issue. I just tried to post the a YouTube video with the same result as before. See picture.

Screenshot_20191002-194258_Chrome.jpg

 (This is on another device than the one I used in August, which rules out that the issue is related to a single device.)

Plees ekskuse my Swenglish and or Norweglish spelling misstakes
Anonymous
Not applicable

Hi @Vegar and @Sue_Macaluso , I've just submitted a case with our platform support to investigate.

Best,
Jeremy

Anonymous
Not applicable

Hi @Vegar,

The platform support team noted that the video button on mobile devices was not supported, and that the button was not supposed to appear there. They've made an update to remove it from appearing when on a mobile device.

Best,
Jeremy