SMTP webconnector not working

[vimalthehero]

we are looking for advice on below Qliksense webconnector issue on SMTP connector.

it keeps throwing error even though providing proper email address and SMTP server details for test connection.

Failure error message :

One or more recipients rejected. Call SmtpException.GetRejectedRecipients() to get a collection of rejected email addresses.

Thank you for your reply in advance

[Vegar · Accepted solution]

It could be limitations on the smtp server? Have you checked your smtp fire wall or if you need to add your Qlik WebConnector server as a white listed IP in you smtp configuration? What about your user access? Are your user allowed to send emails? Are you sending emails to different domain as your smtp? Sometimes there are limitations on the smtp only accepting internal emails as default.

[Jay_Brown]

I agree with @Vegar here.  This is likely an SMTP relay or firewall issue, especially if there has been no additional configuration there.  You can test this by using a test instance of another tool such as SMTP4DEV which will emulate a mail server and help you rule out the Qlik Web Connector as the culprit.  If you have not configured the SMTP relay as of yet, I would start there.

[vimalthehero]

we had requested for firewall exceptions to be made, will soon be updated on this issue

[vimalthehero]

SMTP not working issue fixed, Firewall exceptions implementation made this working fine..

[Vegar]

@vimalthehero 

That's great to hear

Thank you for the feedback.