Hi everyone,
Just had a question - possibly Qlik is the only one who can answer it but figured would ask here as it may benefit others.
We have a client on the new licencing model and running April 2018.
Let's say they have 5 professional licences and 5 analyzer licences.
If we have a user, say 'John', and we allocate him an analyser token, and he logs in, the token is consumed and we have to wait 7 days to reallocate it - just like the old model....
However, if we decide we want him to have full rights and allocate him a professional licence to do so, and he logs in, an additional token (professional) is consumed.
I would have thought if a user is allocated a professional token, the 'analyzer' token associated with that user (if there is one) would be removed automatically - however this is not the case... the user now appears in both the Professional allocations list and the Analyzer allocation list (which notes a different last used date)
Essentially, because we now want John to have a professional token, we have 1 less Analyzer and need to wait for 7 days until we can re assign the analyzer licence to a different user.
I would expect that if a user appears in both allocation lists, the quarantine period should not apply for the lesser 'level' Analyzer licence if the user has an associated consumed Professional token - I always believed the quarantine mechanism was designed so that a user doesn't just purchase a single licence and allocate 'on the fly' to a bunch of different users
In summary, a user has an analyzer token, and we want to give them a professional token instead (an 'upgrade') the user should be moved from the Analyzer allocation pool to the Professional allocation pool. If this isn't reasonable, the system should not let the admin essentially assign 2 tokens to a single user and not allow 1 of these tokens to be deallocated without a quarantine period
Thoughts please?
