Can I reactivate a user that was "removed externally" ?

[damienregad]

I have a Qlik Sense server with a User Directory Connector linked to an Active Directory.

One of the users' group was changed on the AD site, and as result no longer had access to Qlik Sense. In the Users list, the account shows up as removed externally = yes, as expected. So far, so good.

Later, the user's groups were changed a second time. With this change, user should be able to access to access Qlik Sense again, but they can't because their account is inactivated as explained above.

Is there a way to just clear the removed externally flag and let the user work again, without deleting their account in the QMC, which would cause loss of ownership of created objects ?

[damienregad · Accepted solution]

For the record, I got feedback from Qlik Support that this is currently not possible.

The only option is to delete the user and recreate them. Objects ownership has to be changed manually.

The support engineer has logged a feature request to allow the Admin to reactivate an account, hopefully it will be considered.

[jisephcirspy]

Does somebody know if this is possible yet?

Do you know that? @damienregad 

[vasilev]

I have also the problem.

[Bastien_Laugiero · Accepted solution]

Hello, 

In Qlik Sense, users are being removed externally when the UDC Synchronization does not sync the user(s) in questions. This can happen for several reason but most commonly it is because the LDAP filter you are using in your UDC sync does not include the affected users anymore. 

To resolve that, make sure your LDAP filter include your users and run the sync again. User(s) will be reactivated. 

For you reference: https://support.qlik.com/articles/000064150

Hope this helps!