Deployment & Management

[#1]

Qlik Sense Server 2.02

Installed on Amazon AWS

Paid for licenses (not evaluation)

I needed to change license allocations from one set of accounts to another. On Windows, I deleted the old accounts and created the new ones. I then tried to re-allocate my licenses. The system told me there was a quarantine period of seven days (enormously long in my opinion). I waited till after the end of the quarantine period and Qlik Sense Server is giving me an error message when I try and deallocate the licenses.

Here's a screenshot:

The account names are blank because I deleted them first.

When I press deallocate, here's what happens:

When I click OK, here's what happens:

The net result is, I can't reallocate my licenses!

Has anyone any idea of what I can do here? Help!

[korsikov]

If it possible, try reinstall Qlik Sense Server or if not open database with PGAdmin and find answer in there.

Or you allways can open case on Tech support qlik

[#3 · Accepted solution]

I got the answer to this.

I installed the upgrade for version 2.03. This doesn't have the bug object reference bug. I was able to delete the accounts and replace them with the new accounts.

It all works now.